Signature Furniture — Hotel in Franklin Township

Avoid This Store – Poor Quality and Even Worse Customer Service

I strongly advise against purchasing from this store. While the initial in-store experience may seem pleasant, the quality of their products and level of customer service are extremely disappointing. I paid cash for a couch, and within just two weeks of receiving it, the cushions began sinking in. To make matters worse, I later discovered the couch was filled with bird feathers, something I was not informed of at the time of purchase.

When I contacted the store for a resolution, I was told the only option was to receive extra stuffing for the cushions—a temporary fix at best. Additionally, feathers continuously poke through the fabric, causing discomfort to my children and triggering an allergic reaction in my daughter.

The store refused to take further responsibility and directed me to the manufacturer. However, when I contacted them, I was told they couldn’t assist me because my purchase didn’t appear in their system.

I’m extremely disappointed with this entire experience. This was by far the worst purchase I’ve made. Save yourself the frustration and shop elsewhere, preferably with a reputable retailer that values customer service and stands behind its products.

Dear Owner, ( response to your comment)

I have indeed reached out to your store to get a resolution and just few minutes ago, attached is a response I received...

WORST SERVICE EVER. FIRST OF ALL THE STAFF JUST LOOKED AT ME AND LOOKED AWAY WITHOUT ACKNOWLEDGED THAT I WAS IN THE STORE. THEN WHEN I ASKED HOW MUCH WAS THE PRODUCT ONE STAFF MEMBER SAID ONE PRICE AND THEN ANOTHER ONE SAID NO, AND SAID ANOTHER PRICE. I ASKED TO SEE IT AND SHE SAID IM NOT ABLE TO BECAUSE IT WASN'T THERE IT IS AT ANOTHER LOCATION. SO I SAID WELL IM NOT ABLE TO PURCHASE SOMETHING I CAN'T SEE. THEN THE OTHER PERSON SAID WELL WHAT YOU WANT HER TO DO? AND THEN SHE SAID I CAN'T HELP YOU AND SHE DIDN'T KNOW WHAT I WANTED TO DO. I SAID DON'T WORRY ABOUT IT I WILL GO ELSEWHERE. THEN I SAID WAIT A MINUTE, WHERE IS THE MANAGER? HE SAID IM THE BOSS I SAID YOU THE BOSS ACTING LIKE THAT? SO ON MY WAY OUT I NOTICED A OFFICE AND THERE WAS A OLDER MAN SITTING IN IT SO I SAID CAN I SPEAK TO YOU ABOUT YOUR STAFF? HE SAID HOLD ON, HOLD ON. WHILE I WAS WAITING THE RUDE STAFF MEMBER SAID WHAT YOU WANT? I SAID IM WAITING TO TALK TO THE GENTLEMAN IN THE OFFICE AND HE SAID FOR WHAT AND CONTINUED TO WALK INTO THE OFFICE WHERE THE GENTLEMAN WAS SITTING AND SHUT DOOR SO I JUST WENT AHEAD AND LEFT THE STORE. I KNEW HE WAS IN THERE TELLING HIS LIES. I WENT TO BIG LOTS AND PURCHASED WHAT I WAS LOOKING FOR AT PAYLESS FURNITURE. NEVER WOULD I GO THERE. I SHOULD HAVE KNOWN FROM WHEN I STEPPED IN THE STORE. THERE ATTITUDES AND DIDN'T ACKNOWLEDGE THAT...

The lady that we worked with was annoying. I didn't like her (only worked with her because my mom already talked to her the day before when she visited the store). I asked her getting loans for the furniture and she told me that if paid everything in 90 days then there won't be no interests/fees. And now that the financial company is calling me, they said there are fees and slight interest for the 90 days period as well. I paid $200 with them but I don't know why the amount on my loan is still the same as the ones without paying $200. I am pissed because they are cheating me. And not to mention the two sets of furniture was a little bit less than $1400 and with tax and everything it'd have been more but since we already paid $200 that should have took care of something but it didn't. I am not happy with the customer service because of this. I hate the lady that I worked with because she kept on talking when my mom and I were discussing important matters about the sofas. Like wait your turn girl and be more respectful. I've kept on trying to avoid her because I didn't want to talk to her but I ended up talking to her because the financial was under my...