Einstein Bros. Bagels — Restaurant in Prairie Village

Nasty place, nasty attitude employees. Went in with wife for coffee and specialty bagel sandwich. We were in town to be with family, After driving for 4 hours, I gave my order to my wife while I went to sit down. A two top by the window looked good, as we don’t like to sit by door. The table top was sticky with the previous folks trash and crumbs on it. The four top next to it had chairs turned upside down on table tops. I went to the side counter and asked for a damp rag to wipe the table off. A young lady pointed to the napkins in the dining room. I told her the table was sticky I needed something damp so I could wipe it off. A young man was standing there just staring at me. He picked up a small bucket with a rag and as we walked to the table, I told him we would have sat at the four top but the chairs were upside down on the table. It was in the afternoon and I thought there must have been a problem with the four top to have chairs stacked on them. I got no words but a glare and he put the chairs down, then went to the two top and wiped it off. I sat at the four top while he wiped off the two top. The two top had trash on the floor around it, so I remained at the four top. I realized the four top was dirty as well, so rather than deal with grumpy, I got some napkins, went to the two top, which was left with standing water on it, to dampen some napkins and proceeded to wipe off the four top. When my wife arrived at the table with our order, she said, I don’t know what your sandwich will look like, they threw it together and then actually threw it in the sack. Sure enough the top bun was on one side with meat and cheese on the other. Trash receptacle was overflowing. My wife had to push it down to put our trash in it. Trash on floor everywhere. Sweeper with cord on floor was standing beside a table in the dining room. When we had arrived there was a group of teenage kids sitting at a large table and other customers coming in and out. As we left, there was not one customer in the place. Three employees were on their phones while others disappeared to the back. I am 70 years old and have only written I few reviews, never one like this. It was so bad, I took pictures which I will...

I placed my order through door dash. I went to pick up my order and parked at curbside pickup and called the number to have my order given to me. The person I spoke to said that as general rule door dash orders must be picked up in doors. No biggie. But I was still in my pajamas. She agreed to bring it out. Then another woman came out (come to find out she was the manager, maybe). Didn’t say her name or anything. But asked if there was a reason why I couldn’t go inside and pick it up my order. I said yes and that was because I was in my pajamas. She gave me a stern chastising that it was not a good enough reason not to go inside to pick up my order but said she will place my order on the table as to humiliate with whatever patrons were outside or inside enjoying their bagels and coffee. I was mad because she was rude and said I would never shop her establishment. Pretentious bee

It’s been two weeks dove I wrote this review. I wrote to Einstein Bros and I haven’t so much have received an update on the situation. They need to work on their customer service both at this location and following up on...

I keep trying to give this location a chance because it’s close to my house but every time I go back it’s an awful experience with the SAME girl. She’s so rude. She clearly hates being there. You walk in and she’s listening to her ear bud and snaps “what are you getting?!!?” I tell her and then she makes it and plops it down in front of me walks away without a thank you or anything that even remotely resembles kindness. I got the bacon egg and cheese sandwich and the cheese is completely cold as well as the bacon 🤢. She’s so rude and doesn’t care about the food she makes. She doesn’t wear a name tag so I can’t get her name. So awkward when there are 4 other employees just sleeping at random tables throughout the restaurant.

She’s just awful to interact with.

I don’t ever leave bad reviews but holy cow this is so...