Domino's Pizza — Restaurant in Prattville

Order at your own risk. I have had multiple positive experiences with this location. But on the chance, that they screw up your order or mis-make a pizza, they will not handle it well. I will illustrate one such occurrence.

After a long day at university, I decided to order a pizza. The pizza was beyond gross. Nothing before I have experienced and I order the same thing every time. I was experiencing a migraine so my mother made the call. On a routine customer service call, they insulted her intelligence, by offering her free cinnamon knots when a pizza was the subject of the call. They repeated the same explanation to her multiple times as if she did not comprehend it the first 3 times. It got so bad, I took the phone from my mom to reign in what had become a pissing contest. Once the behavior was pointed out, the MANAGER said “To make the pizza I have to get off the phone”. I’m guessing he was speaking to himself, because my mother understands English very well and he was the one prolonging the conversation. Simply put, there was no need to disrespect my mother and I. If something is wrong with a pizza, remake the pizza and get off the phone. If some explanation is required, that’s fine. But there’s no reason to blame others when it is pointed out that you are mishandling a routine customer service call.

The same notion of infallibility pops up in most of the customer service problems that I’ve had with this dominos. Out of 60 pizzas they’ve probably messed up 5, but this one was the final straw. After a 12 hour day at university, the last thing I wanted from dominos was smart alec manager with too much pride and too little understanding to take...

Literally walked in and watched them let the phone ring. I had to go pick my order up after waiting for the delivery over 2.5 hours. No apology and they weren’t even going to change my price until I asked for them to. They were literally going to let me walk out while being charged for delivery plus tip AND without my full order. Im not blaming anyone but its apparent that noone wants to work these days and those who are working are not held to quality standards. There is no such thing as customer service anymore. I am a disabled vet and literally had to get help to leave my house because my delivery never arrived and upon me arriving to get what I paid for it appeared as if it was never going to be delivered. Also they could care less. This store needs help. Maybe more workers, more training, better mgmt. Idk. But when I asked why they weren’t answering the phones I just got a “IDGAF” shrug. I was not the only disappointed customer who showed up. This store is lacking and im choosing really nice words. Great job Dominoes on N Memorial dr. (In my best sarcastic tone). I will NEVER order from this store again. Also I want my 10 points, I ordered through the app 😤. If I could give -273 Kelvin cold stars I would. To the owners, mgmt, and workers….do better! Care a little!

Update: 6 months later. I got a response to this review from “management owner” who knows - to send an email. I did and guess what. NOTHING. I stand with my...

Ok so I'm here writing this review for one reason only. So, we were staying at a nearby hotel. After a long day on the road, everyone was hungry for some pizza. My family has been a long time customer at Domino's pizzeria. Everything was normal, the pizza was fine, but one thing stood out to me. There was a faint knock on the door. My two friends, my brother, and myself were almost certain it was the pizza man (which is totally normal). We answered the door only to be greeted with a question. "Xbox or PlayStation?", the delivery man said gingerly, as if he knew that we were playing video games before we answered the door. We had brought our Xbox One on the trip, so we answered accordingly. "Nice choice, y'all play world of tanks?", he asked. We had not played it before, so we answered "no". The delivery man says "well, you guys should really check it out. It's like call of duty, but with tanks." He then listed off a number of different tanks; like so: "well...you got recon tanks. They're black. You got infantry tanks, assault tanks..." and so on. Finally, my mother showed up and payed for the pizza. The delivery man simply handed over the pizza, then left. The purpose of this review was simply to show that I was very impressed with the fact that our delivery man shared his love of world of tanks. If you're out there, delivery man, we salute you from the...