Wendy's — Restaurant in Proctorville

They can never get anything right here an it’s hardly ever fresh. You see the advertisement that their food is always fresh, every time and for ever order made fresh to order, but thus location seems to just make a bunch of stuff at a time and serve it throughout the day. It’s always gross, they can’t get things made right. When someone orders food with just meat and cheese only, how hard is it to not drown it in mustard and not put nasty old looking lettuce and tomatoes on it and not squish it? Plus ordering potatoes, if they even have them since most of the time when I’ve tried they always tend to not have them, b it when they do you can tell it’s sat in a warmer all day, they skimp on putting cheese and bacon on it. Suppose to come with shredded cheese and cheese sauce, but they only ever put a little cheese sauce, potato is nasty from sitting all day or being from the day before, but that’s when they actually are serving them. You ask for butters and they give you sour cream instead. Just absolutely awful service and quality of food, every single time. This isn’t just something here and there, it is every single time there is an issue, and employees seem clueless and managers always are rude, and there is no point in trying to reason with them. It’s sad to have to drive somewhere else or another location. Places like this location needs to be looked at by their corporate offices on the practices and quality...

This location has a real problem and most likely its their management team. After getting orders wrong all the time, we just drive to Huntington at the marshall location on 5th. Great service and food is never cold. Update: after several months of hiatus, we decided to give this lication a chance to redeem itself. The order was simple, a sandwich and a small chili. “We are out of chili” was the reply. Done. We headed over to Huntington. This place was out of hamburgers a few months ago according to other patrons who optioned taco bell because this wendys was out of hamburges.

Update: decided to give this location one more try after about a year. Afterall just a single burger and a small chili. What can go wrong right? At the drive through, we ask if chili was available and was told yes it was. At the window, was told “it wasn’t at temperature” so they wouldnt sell it. We informed them we would just go to...

The quality of food is always bad at Proctorville, OH Wendy's. Ordered a Spicy Asiago Chicken combo. The bun was so hard it split when I picked it up to eat it, the bacon was burnt, and there was no tomato on the sandwich. This Wendy's has had quality problems for a long time. I keep trying to give them a chance hoping it will get better, it hasn't and I don't think it will. My suggestion is check and re-check your food in the drive thru before you drive off. If dining in don't let them get by with the bad quality make them re-fix your food. Maybe enough and they will start doing better. I was going to get my free frosty from the keychain fob I had and thought twice and didn't, because I figured they would screw...