McDonald's — Restaurant in Prosser

The first quarter pounder with cheese they served to my wife, was pink-raw in the middle.

Unfortunately you find these things out only after taking a big bite. I would have taken a picture, but the burger was whisked away with more speed and determination than with which it had been delivered. I asked for the manager to replace the burger and fries, so that my wife could eat her meal as intended. This was done and aside from the fact that we had to get our own drinks even after ordering specifically from the kiosk, and that they failed to provide any napkins on our tray, making us get up a second time, everything else was fine.

They have self service ordering kiosks at this location. This saves having to interact with the counterstaff. They deliver the order to your table if you get a number tag at the kiosk. You use the kiosk, and find a seat. Then after a few minutes your food arrives all fresh and ready for you. Minimal human interaction required. This is a plus, but because the human element constantly fails, you have to get your own drink and napkins, defeating the entire intent of the kiosk system.

I look forward to the day we get a fully automated, largely human free, error free kitchen at places like this. Then we won't have to worry about who is cooking or failing to properly cook and...

*edited to add - the store manager made contact with me today and indicated she'd be speaking to the shift manager I dealt with yesterday! They gave our food to someone else!! So someone got our $30 order free and I got bitched at by the manager (no apology for screwing up, either) for being upset our food is now late (and we're hungry!) Ridiculous! The manager stood there and argued that there was a number four on our order slip, but I know there was a three because I pushed the number three and entered it when we got to the curbside pickup. She was 100% in the wrong and argued with me because of her screw up. In fact I watched her walk right by our car and head to the number four slot!! As you can see, the slip which she then printed a duplicate of, plainly says "3". Not to mention, the fries were limp and cold, and the burgers were bland and unappealing. I couldn't believe they didn't even toss in a cookie or something for our trouble after they gave our food away to someone else, causing us to wait another 20 minutes when we'd already been waiting 20 minutes for the food that never arrived!!? Not that I cared, but it just goes to show how completely arrogant and unapologetic they were when it was their screw-up. Completely...

This is a pretty good location. Never had much of a problem here and I have been going here for 29 years, since they had painted murals of dinosaurs and McDonald's Characters and a playing, with a designated room for Birthday and even McDonald's PC Games Booths, which is an absolute feverdream and probably the most nostalgic thing I can remember. And the Shoe Holder that had ronalds big clown shoes on top.

This is a old McDonald's location and even though it has gone through many remodels and all of the traces of Old times fun from the colors and tables, Playpin, and McDonald's PC game booths are all gone and all that's left is a Modern themed Fast-food restaurant themed on good and Healthy food without any of the fun stuff McDonald's used to be. It's just a Trace of it's former self and this one is pretty good most days. Get yourself a happy meal with a cheeseburger and fries it's about the only thing left that can still remind you of those good...