Subway — Restaurant in Rainbow City

This place needs entirely new management. The current manager is rude, incompetent and sorely lacking in social skills. Today I ordered a 6 inch meatball sub and they only had two meatballs out of the required for meatballs necessary. After realizing the shortage, the worker told the manager about it And she proceeded to get some frozen meatballs out of the fridge and told me that it would take a 15 minute wait before they could finish the sandwich. There was no apology for the shortage or incompetence. When I asked if she could give me a discount if she sold me a meatball sandwich with only two meatballs, she rudely replied that she would get fired if she did that. There was absolutely no effort on her part to D escalate the situation and apologize for the inconvenience. I have dealt with this manager before and have noticed that she has a very abrasive way of dealing with both customers and her own employees with poisonous interactions with all apparently the owners either don’t know or don’t care about this incompetence, and it is a very poor reflection upon the subway corporation and its franchise system, I would recommend for all to stay away from this particular subway store. There are so many other nearby, fast food restaurants that I would recommend that are competent at what they do and have well mannered and polite service workers such as McDonald’s, KFC little Pruett’s and several others. Readers of this review should compare these comments to others and will easily see a pattern which has existed for many...

I've been going to this Subway on 3504 Rainbow Dr Suite A, Rainbow City, AL 35906 for a year now and it has been a great place to eat until about a month or two ago. Their has been a young girl hired there name Leah or Lynn who has an unpleasant disposition that I've encountered with her the past few times I've been in there. I've tried to overlook her negative behavior and rude behavior being she is young and immature. However; entering the restaurant tonight about 8:20 she was sitting down at a table reading a book. My 12 year old son said are you'll open her smart response was "Well yeah if we weren't the door would be locked" with making this remark she was highly rude saying it. I told her she shouldn't talk to children that way and especially not my son I would be reporting her to the manager. Upon entering the store she didn't speak either Common courtesy entering a place one should speak and say Hey , Hello, or Welcome ..can I help you. Again, the past three to four times in there she hasn't been pleasant at all. Along with that the store continues to have a shortage on food esp vegetables to put on a sandwich and give you an ample amount of meat & veggies. This store has had a high turn over of staff within the past three months and always short staffed; and management needs to work with employees on a continuum basis as interpersonal skills, professionalism, communication skills, amongst other workplace/ employee training. ( Please note that I didnt buy anything tonight due to...

My sub was cold by the time I got it. But I suppose it didn't help we needed 3 sandwiches all toasted and there was only 2 workers. The Dr pepper was completely FLAT int he fountain and the sweet tea was anything but sweet. They don't know what a number 20 is. Cause I had to repeat it 2 times and they still got it wrong. They put loads of lettuce, some kind of white dressing on top, 2 pieces of small chicken and 2 pieces of bacon. There was a huge language barrier which probably did not help either cause neither one of us could understand each other. They need more employees so the sandwiches dont get cold by the time they receive them for the...