This visit was not one of the best ones to this establishment due to long wait times (to be seated and waiting for food) as well as unsanitary actions of the staff. My husband and I walked in and stood at the "wait to be seated" area for over 10 minutes. While we were standing there no one greeted us for the first 5 minutes. It was awkward to be passed by two servers and a manager several times without being acknowledged. I had interaction with some guest who were already seated to determine whether I was going to stay or not. Two different tables told me that it took a while to get seated but the food came out quickly. This made me decide to give them a few more minutes to seat my husband and I. As I stated after 5 minutes, the manager shouted from the register, "will be with you in a minute".

Fast forward to us seated. We were greeting by our server and drink/food order was taken. While waiting on food to arrive, two different employees went to the bathroom with their aprons on. Ewwwww. I know this as our table was right beside the bathroom. This is so unsanitary. I really wanted to say something to them both however I refrained. Eeeeww, I'm disgusted again.

.......to the meal. The meal came to the table one dish at a time. Once it all arrived, it was good. Lol I ordered skillet with a stack of pancakes and my hubby ordered tbone with eggs, hashbrowns, and toast. The pancakes came first, then about 3-5 min later my skillet came. 3 min after that hubby steak and eggs came (no toast).

I asked the server about it and she delivered it 5 minutes later by sliding it on the table in a unprofessional manner as if she was mad that we asked for it and she had to bring it. We had to ask for drink refills throughout our meal while tables around us received a different level of service. Hmph.

I know they were busy but that should not affect the way level of customer service received.

In the end, I still tipped but this is only because I've been a server and empathize to a certain degree.

I will charge this visit to being short staffed (an assumption as there were three servers and a manager working the front of th house) and overwhelmed.