Firehouse Subs Edwards Mill — Restaurant in Raleigh

Customer service was terrible. Katie definitely needs training. We were redeeming our T-Mobile Tuesdays rewards. We couldn’t find where to put the code in the app & add the correct item to actually show up with the rewards. It wasn’t the normal way. We asked the 3 workers. And Katie with the reddish burgundy colored hair said she didn’t know and she believed it was expired. Another worker said several others redeemed theirs today so she knew it WAS NOT expired. Told us it had to be through the app. She answered very short & rude. We figured it out. But when another race walked in, she greeted them & assisted them fully. Told them what to do in the app, how to submit their order, etc. Even told them they could switch out their bread for a different kind. It took all I had not to say something to her. I ordered my sub and submitted it through the app. She yelled out my name and asked me 3 times how did I want the sub. I told her 3 times. Mind you, she had the print out for my order but acted as if she couldn’t understand. I was not going to repeat it a 4th time WHILE SHE’S LOOKING AT THE PAPER WITH THE ORDER. The restaurant was dirty. Chips & crumbs on the floor. The 2 young men were helpful but Katie & her customer service with ALL races needs training. And I went to eat my sub and it has ham on it. I told her Turkey only with light mayo, light mustard, lettuce and cheese. My goodness. This is ridiculous. I repeated it 3 times and she still got it wrong. SMH. It’s more ham...

I love Firehouse Subs, but my experience at this location left a really bad taste. I'm not interested at ordering from this location again, to be honest.

We came in at just before 8pm on a Saturday night. This location closes at 9pm. All the chairs were put up and there was a gentleman sweeping. As soon as we walked in, a very disgruntled employee yelled "SERIOUSLY??" and stared in our general direction from the back of the restaurant. Confused, as it seemed to be directed at us, we stopped and asked if they were closed. The gentleman sweeping told us no, that they were open, just preparing to close, but that we could go ahead and order. He was nice.

The disgruntled employee ended up being the cashier. I really didn't appreciate the attitude and hard time she was giving my partner during the order - instead of explaining how the combos work since my partner wasn't familiar, she spoke in a very condescending way.

When we got home, all our subs were missing pickles, which is one of my favorite parts about Firehouse subs... A huge bummer that made the experience even worse.

I've worked in food service before - I get it, if things are slow you want to start cleaning up a little before closing. But cleaning up AN HOUR before you close and then treating customers that walk in like they're a huge inconvenience for ordering during business hours is...

I am new to the area and am from AL. I love firehouse Subs but I am pretty sure this one has lost my business. I normally do not write negative reviews becaus I am also in sales and know how it can effect people but I feel as though when a customer is disrespected this needs to be posted. I have tried calling the number listed about 4 times and no one answers at all. It just rings and rings. On Friday 8/17 I parked and walked up at 9:15pm the open sign was on. I had looked online and it says they close at 10pm on Friday and Saturdays. Literally as soon as I got close to the door the open sign switched off...a guy came to the door and said they were close. I said but online says 10 pm. He said it was wrong and on the weekends they close at 9. This might be true but I have no idea if it is since when I have tried to call no one answers. If this is true it needs to be fixed. But if not then turning a customer away 45 mins before you close is very rude. If I decide to return to this location I will bring up what happened and see if they really do...