Groovy Duck Bakery — Restaurant in Raleigh

Another update: just to make sure I'm being fair I gave Beth a call (again she did not contact me) and explained the situation. I was met with sarcasm and a lack of accountability as I explained to her that I am sure she has a wonderful product but the ball was dropped in this situation. I'm disappointed she can not take accountability for it.

She did however offer me a free cake I told her that would not be necessary because I have had my needs met by another bakery and did not appreciate the way I was being handled as a customer. She also removed her earlier nasty response to this post just so you all know.

After looking at other reviews more thoroughly I see that this is a trend. I sincerely hope that they do a better job of handling situations like these moving forward. I wish them the best of luck.

Update: I am not going to give this company much more of my time because they are trying to flip this to being my fault, which is so unprofessional. Stephanie, who im sure is a great person, did not communicate clearly or effectively which is in no way my fault. She even admitted that she dropped the ball on the phone with me as she did not get to my quote as she said she would. Also the fact that they have still not reached out to me at all even though they have my email and phone number but felt the need to respond to my review in public but not contact me directly is extremely telling.

The fact remains this situation was handled in a clearly unprofessional manner and shows me the quality of the business. In no way was I disrespectful to Stephanie. I calmly and directly explained why this situation was unprofessional and dropped the issue. I have no want or need to be mean to anyone but this is a business and customer service is everything.

I have since gotten my needs met and feel that Beth should contact customers in situations like this and understand the complete situation before concluding its the customers fault. My order was not for the next day when I sent the email but today when I was actually able to talk with Stephanie would have made the order a next day product.

Again I'm not unreasonable just severely disappointed, especially in the handling of this situation especially since my order was not last minute and I was told the order could be done. If I had been informed that it was not possible I would have moved on.

I wish you and your business the best of luck.

Original post. I dont really do bad reviews but I am severely disappointed. I talked with Stephanie yesterday about making a cake for my boyfriends birthday. I asked her if it would be possible to have the cake done and ready to pick up by a certain date. She said yes and to send her a email with the specifics around what I wanted by 6pm. I sent the email with the information right after I got off the phone which was by 1:40pm. I never received a reply and decided to send a follow up email. I again did not receive a reply and decided to call the next morning. When I called I was informed that the bakery could not do any of what I was asking because they were now booked but they offered me a pre made cake that was nothing like what I wanted. I asked if they could atleast make cup cakes. I was told no.

At this point I am frustrated because I have been told they could deliver a service and I followed through on my end of the interaction but they did not. I now have no cake and less time to get a cake because I was assured that they could deliver on this service.

I informed Stephanie that I would not be doing business with them and advised that in the future if a customer calls and asks for a service and they send what is asked of them then the shop should at least reply and also not say they can do something and then not follow through.

This is one of the most unprofessional experiences I have had and I would advise that someone from management figure out how to create a system so that paying customers are not put in this situation.

With all that said I will not be doing business with this bakery now or...

Our company ordered a cake from Groovy Duck Bakery for a professional going away event which included leadership team members and many of our employees. This cake cost us $90.00. When it was received, I was disappointed as it was not professional looking nor did it have any business specific colors on it plus it was $90.00.

This bakery chose it upon themselves to put black lettering and decoration on the cake and did a really horrible job with the handmanship and frosting. When I contacted the company and spoke to the owner, she stood by her teams work, was not apologetic at all and stated that they charge extra for any type of decoration on a cake. I asked her if this is how she would decorate a wedding cake and she said wedding cake's cost more - which makes me believe, this too her is what a $90.00 cake should look like.

As another commenter stated, she was not willing to give a full refund and only stated that she would give a partial refund which is really unacceptable. They delivered this cake one hour before our event. If we had time, we would have asked them to take this cake back and would have purchased a better decorated cake at Sam's Club.

We will not be ordering from this company again and I let her know this. I also wanted to let others know what they would receive if they ordered a cake from this bakery. Please beware and ask for pictures and specifics to be written back to you in email so that you both have agreements in writing. Otherwise, they will pick black for your decorations, make it look like the picture attached then tell you it will cost more if you want them to put effort in making your cake look professional. The picture is what we received and what the owner stated you would receive for $90.00. Very unprofessional and we will...

So let's talk about it. I love whipped icing and since my friend loves to waste money she prolly never spoke to the baker about what really happened to my birthday cake. Well here goes. Let me emphasize that all I eat is cool whip icing cake. That's it. So my friend made sure she emphasize to them that's all I eat. If you know deep down in your heart you don't do whipped icing cakes inform the person that and let the order go. All orders are not for you. So anywho we go to the restaurant and eat for my birthday. Then the cake comes. Tell me why nobody liked the cake. I offered it to everyone at the table, they took it but didn't eat it. I said well I'll try to eat it another day. So I did and this espresso mousse the other reviewer is referring to it must've been in my cake too because I asked for white chocolate mousse and that wasn't between the cake either. But wait there's more. What she did was she frosted the cake in buttercream and then layered that with a little whipped icing which was falling off and I couldn't understand why until I tasted it again and then I realized it was another icing I don't eat: BUTTERCREAM. SO OVERALL SHE LIED TO MAKE A PROFIT and she's getting away with it and my birthday cake was ruined, due to lies. The ONLY GOOD PART ABOUT THIS CAKE WAS THE CAKE BATTER WAS MOIST SO THEY GOT THAT RIGHT. BUT I wouldn't order or refer people here because the lies will live on. I would love a refund for the cake but it may just be...