Kings Bowl-North Hills

Visitsd Kings tonight with my wife and another couple as a date night and will NOT be going back any time soon. This was the worst customer service experience I've ever had and I did make sure the manager was aware on our way out.

We had a reservation for 5:45 pm on a Friday. It was the only reservation available, yet when we got there and got 30 minutes into bowling, more than half the lanes were still open.

When checking in for our reservation, the person working at the counter was very short and not personable. There was very little greeting. When he asked us for payment, we werent allowed to use cash for one, but when we told him how to split the bill, he rolled his eyes and responded in silence. One of the parts of checking in was providing shoe sizes which we provided on paper as requested. A second worker came up and asked us for our shoe sizes anyway without bothering to check the form we'd filled out less than 5 minutes prior.

Another key to the check in experience was that there was a tip line. The person who checked us in pressed less buttons and had less interactions than someone who works at a fast food restaurant. There should be no tip line on the card statement that needs to be signed. Especially when it costs $120+ for 4 people just to bowl for an hour and fifteen minutes.

We were brought to our lane and prepared for a fun session of bowling. We were not approached by a server at all until after we had to go to the bar to order our own drinks. The server was an African American girl with dreadlocks at least 4 feet long. When she finally did approach us, we were all half way through our first drink and 3 frames thru our first match of bowling. She said "Im here to take really good care of you tonight" yet we literally never heard from her again.

We purchased two drinks a piece and a plate of fries. This likely wouldve been twice as much had we had any sort of service at all.

In comparison, the group directly next to us, who showed up an hour after us was greeted with waters menus and utensils before they even took their jackets off. These customers were the same demograhic as our server and it was clear she was showing favoritism. This is the most politically correct way of putting this.

The drinks were $7 for draft craft beer and thats fine. The lanes for the bowling were well lit and they had a good selection of bowling balls to use. The vibe of the place was fine, although it did seem like none of the employees wanted to be there.

I brought up our experience to the manager on duty, but all he wanted to do was bring it up to the server directly with us there and a dozen or more other customers within ear shot. That wouldve been embarassing so i told him my piece and then our group left. There was no apology and no offer for compensation. We will not be returning as long as this establishment has the same staff and management. The owner needs to take a good look at the recent reviews because clearly my group is not the first to have an experience like this recently.

I'm sure there will be some sort of response by the same guy who's responded to all of these reviews, but considering the plethora of negative reviews over the last few months, Dan Cordon likely isn't relaying the review contents to ownership or maybe the ownership just doesn't care.