I decided to book a block of rooms at the AC Hotel North Hills location for my wedding last month, and overall had a positive experience!

When asking my guests for feedback on their stay, the majority of them said they loved it. They felt like it was close to everything they needed (coffee shops, stores, entertainment, restaurants, etc.) and they really enjoyed the Level7 Rooftop Bar. They felt like the people at the front desk were extremely kind and professional, and also very helpful with addressing any of their needs. They did mention that it got a little noisy at night (especially if you got a room facing the Capital Grille) and found it odd that a lot of their rooms weren't anywhere near each other - most room blocks they have been a part of were typically located in the same wings/floors of a hotel but that was not the case here. Other than that, they all had excellent stays!

In terms of my experience with blocking off rooms with the hotel, I would say it was mostly positive. Blocking off the rooms themselves was really easy, and I felt like Angel was extremely helpful when answering all of my questions and providing us with a block of rooms that would be appropriate for the number of guests we were expecting. However, there were a few minor issues that came up as we got closer to our wedding:

1. Several guests reached out to me a couple months before our wedding and said that our link was no longer working - turns out that all the rooms we had blocked off were booked up. When I inquired about adding more rooms to our contract, another sales coordinator reached out saying that they could not (although I was previously told that we could based on availability at the hotel). I asked if there was a way to write up a new room block contract or at least honor the same rate for additional guests who wished to book, and was ghosted. It's one thing to respond to me with a "no" or at least offer some sort of solution, but I felt like being completely ignored was unacceptable especially in a hospitality business.
2. We had booked a shuttle for our guests to transport them from the hotel to our venue. When inquiring about getting signage put up in the hotel lobby for our guests to know when the shuttle would be departing, we were told that we couldn't due to "Marriott standard" and suggested we print out cards with that information instead to be handed out to guests. However, we also booked rooms at the AC Hotel on Glenwood and they were able to put up signage no problem. Once again, a little odd that they couldn't accommodate this and we've stayed at several Marriotts for weddings who had transportation signage up for guests.
3. We had gift bags for our guests. Although this information was communicated to the staff at the front desk by the sales team, it seemed like some of them didn't get the memo. We had several guests who didn't get their gift bags and physically had to ask for them, which I also found unacceptable especially when there was an agreed upon drop off time and the bags were labeled specifically for anyone who booked through our wedding party link. It just added another thing for us to worry about hours before our wedding when we already had a lot to deal with.

Once again, to summarize, my guests all had really great experiences and look forward to staying at the AC Hotel at North Hills the next time they're in town. Although blocking off rooms was simple and prices were very reasonable, I felt like the lack of accommodations and being ignored left a bit of a bitter taste in my mouth. If you're someone looking to block off rooms for a wedding and aren't planning on having gift bags or shuttles, then I'd highly recommend booking this hotel. However, if you are, then be prepared to inform your guests yourself about shuttle departure times, and personally handing them a gift bag since many of our guests didn't get theirs upon arrival.