Pizza Hut — Restaurant in Raleigh

This was the WORST experience u have ever had with a food restaurant! The Store was very nasty with a papers and other customers receipts all over the front corner, no one greeted me upon walking in. There were trash of plastic and dirt all over the floor while ordering the employee walked in front of me to sweep the floor. then i ordered and looked over my pizza before leaving the store and wasn't pleased with the look of it(i took pictures)and requested for a refund that's when the young man that was on the phone when i walked in told me no refunds and began to move the papers on the front corner and point at a sign that said no refunds. he asked to remake my pizza with an attitude and i declined and began to leave the store at 8:21 pm. i got home about 10min. after getting corporate number and trying to call and leaving a voicemail for mr. kevin Mcdonald return my call on behalf of my experience. my Family member who the pizza was for took a look and noticed it was cold and hard and very very very thin and had little to no toppings on it. she proceeded to take it back and we got to the store at 8:55pm. to notice the doors were locked! on the door it showed the times of 10pm for closing during this weekday. so i had to knock hard on the door to get someone's attention and then she told me they are closed. so my sister had to accept for them to remake the meal. was told to give the pizza's to a homeless person until we drove to the drive thru window and was asked by a different person to give the pizza's back which wasn't a problem. while asked to wait. we were told to drive around until 12 min. for it to be completed.and during this time we waited in the drive through area to watch multiple employees eating, standing around , looking out the window at us and laughing all within the waiting time of 17 min. and i recorded this on my mobile device as well. I am beyond upset at this company and would be reaching out to corporate on behalf of this experience this store ad the rude employee's need to be expressed. I will NOT return to this location EVER and i will post EVERYWHERE to not do business with...

NO STAR!!!

BRAND NEW BANK CARD first/ONLY USE at this Pizza Hut - visiting a friend I ordered a few items to be delivered.

This location uses Door Dash (and sometimes a CALL CENTER to take orders for them). Therefore, I emphatically asked if they extended my card and other info to Door Dash: they said, "no"! I asked the phone rep if she was at actual location or call center; she said at location! She then asked for ALL card info, even 3-digit code on back.

Hour after ordering and food delivered, a Door Dash rep called asking for payment/card info (I'm like you delivered the food and knew it had been paid for already). I said why do you need that because I paid over phone via a Pizza Hut Rep. I also checked my bank account and the transaction or money had already been processed/deducted.

Call was suspicious, and I surely did not give the person my info - told her to call Pizza Hut about it!

Post that call, I decided to turn my card off manually because I was uneasy about the call. A few hours later I received an ALERT from my bank that a Pacific Cost Cash App transaction was declined because my card was off! To GOD be the GORY!

I terminated the card (which was still off) and ordered a new one! POINT/WARNING: Between Pizza Hut and Door Dash, someone tried to steal money from my account right after I ordered ... and failed because card was off! If you have ever visited this location, most of the time reps are standing outside smoking because they receive little foot-traffic (i.e., mostly call in orders). Maybe 2 or 3 workers on inside!

Imagine giving your name, address, card info and someone writing it down OR mishandling info by giving it to a random Door Dash rep! Like I said, one of the two! NEVER AGAIN will I support this location with cash or a card because Pizza Hut is responsible for securing my info because that's who I gave it to!

THE FOOD: The Pizza, etc., were not worth the money...

I visited this location with my cousins to celebrate my little cousin’s birthday. I ordered a personal pan pepperoni pizza with extra pepperoni, extra cheese, and caramelized onions at 7:47 PM. Unfortunately, my order had to be remade twice, and I didn’t receive the correct pizza until 9:03 PM, nearly two hours later. In total, I had three different pizzas:

The first was just pepperoni with no extras. The second had pepperoni, cheese, and caramelized onions, but only four slices of pepperoni on top. When I questioned it, the cook/manager, Will, said there were “extra pepperoni under the cheese,” but after checking, there were only 5¾ slices total, not even the standard eight slices for “extra" that he claimed was allowed. He then offered to give me the missing slices separately, which at that point was frustrating after waiting so long. The third pizza was finally correct, thanks to the other manager, Tavion, stepping in.

While I was there, I saw at least 6 or 7 other orders made incorrectly, which tells me this isn’t just a one-time mistake; it’s a bigger issue with the kitchen staff paying attention to details.

That said, I want to give credit where it’s due: Shauna at the register was sweet and professional under pressure, even though the problems weren’t her fault. Tavion, the manager, was excellent; he was calm, professional, and proactive in fixing mistakes and keeping upset customers calm. Coming from someone who’s held leadership roles, I can say they both handled a challenging situation very well.

Unfortunately, the same can’t be said for the rest of the kitchen staff. There needs to be serious attention to why so many orders are wrong and the accuracy is so poor. Shauna and Tavion: keep up the great work. Kitchen crew: please double-check orders and take more pride...