Rise Southern Biscuits & Righteous Chicken - Raleigh Village District — Restaurant in Raleigh

So to explain my review: I’ve never had an issue with the food at rise at any store, their biscuits slap and that carries their stars.

Their customer service at this store though, is terrible at least from what I just experienced (~9:45 AM Saturday). I get the long lines now, because for the first time today I walked in as a dasher.

They do have a pickup kiosk, instructing you - but the instructions are a bit unclear if you’ve never done online orders before there. I figured I would wait in line to ask after trying it and it not working for me. I then was stood in line for about 10 minutes without being addressed or acknowledged since entering the store. When I finally was, I was asked to ‘move out of the way so others can order’ as if I should have known??? Very uncomfortable. And then when I was trying to explain my confusion with the system finally, it worked a different way than presented onscreen. I actually had another question but the dude ran so fast I couldn’t ask, and I felt anxious by my entire experience. I’ll continue going to RISE in my free time, but I’ll never go to this one with my own money. Just too stressful lol.

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Since the company wanted to reply as if I wasn’t literally there a few days ago - I am an NCSU student, doordashing in my free time.

I was stood there in the restaurant, far past my order pick up time AFTER reading and trying the on screen instructions.

I could not get help for a questions or service or anything really until the end of that 10 minute ish period. The entire time the employees were working in the back in front of us all. There was a FULL LINE of people behind me, and I was in front (remember I was asked to move and made to feel like an issue…lol).

Maybe next time definitely talk to your people first before making it out to be that I didn’t read instructions or try and at least get assistance. I’m always extremely polite as a dasher (which is why I made no attempt to interrupt the kitchen until I was addressed since they were so far away) because I know the reputation most have. I’m upset being treated this way because it flared my anxiety. What a wild response I got back for it.

Do...

I am greatly dissatisfied with the service at Rise, in particular the treatment of customers by the cashier who is a white guy with a bald head. He severally mistreats customers, my first visit (late March - Early April) he had called the police on who he had described as an "irate delivery driver". I did not witness the events preceding the call but I was there when he told the police officers "I don't want him cited, I just want to make sure he never comes back here." Funny how he called the police and then told them how to do their job. Using the police as your private security is unacceptable especially during a pandemic. It's incomprehensible how he attempted to escalate a biscuit order into a misdemeanor.

Two months after that scenario I revisited Rise thinking he'd just had a bad day. As soon as I walked in he stood at the register and told me to use the tablet on the wall to order. The next customer was told the same thing then pointed to the sign that said we could "order with a human". The cashier was very snarky when he replied "That sign is true when I'm not busy." This situation could have been handled a lot differently but he seems more interested in managing customers then interacting with them. Also, the digital ordering doesn't have special instructions so I can't request that my eggs be cooked with salt and pepper. I did not order food and refuse to return to the restaurant.

It seems like he applied for a back office, non-interactive job and walks in everyday with a disdain for customers. I don't expect enthusiasm but I do expect for myself and other patrons to be respected and serviced on a transactional basis at the least. This restaurant is a 2-min walk from my house and I'd rather drive somewhere else just to avoid...

Today September 5, 2020 my husband and I visited this location for breakfast. We ordered online and we arrived we waited patiently for our order. During our wait I decided to ordered a Creme Brûlée doughnut as I have never had one before and I saw in particular that looked delicious to me and requested specifically for that item. The doughnut was located in the back on the left, I saw the manager/owner didn’t give me that one, he actually gave me the one in the back on the left, I asked if I could please have that one. He then informed me that he cannot give customers the particular donut that they want, That he didn’t have time to get the exact item that I wanted and that the store was too busy for him to get me the exact donut that I want. I felt that was very rude and unprofessional and I felt belittled as I am a paying patron that is asking for a specific item and to be denied that after I have paid for service was very inconsiderate. He was very indifferent and acting as I was bothering him. When I left out of the store I saw him bringing actually walking out of the store to bring customers their orders but he couldn’t have time to give one client or customer some thing that they are asking for? So I guess my question is is this a policy that you all have to where you do not give customers items that they want? And if this is I really do think that there needs to be sign stating that customers cannot get particular items that they want, especially something that is on display. Customer service was horrible today and I don’t know if this manager/owner was having a bad day, but it’s not acceptable behavior to inflict on...