Village Deli and Grill- Village district (downtown) — Restaurant in Raleigh

The review by "L S" two weeks ago is total B.S. L S was in front of me in line and I witnessed this encounter she describes. I also was about to intervene and tell this customer that she was being out of line, but thought it would only inflame the situation more. It was unusually busy this day, as it was between 11:45am and noon, and there was a large number of DoorDash orders to go. L S seemed impatient and agitated waiting to be called to the counter while a previous Door Dash customer was giving the cashier a hard time about where and how to pick up his order and why it was not ready yet and asking for an estimate on how long it would take. The manager who then came to that register, not to resolve the DoorDash customer but to help the next person, called for the next person in line. LS came up to pick up her to go order and the manager placed her bag of food on the counter in front of her, she didn't throw it or slam it down. When asked for the receipt, the manager placed it in the bag (as is the case for all bagged orders). That's when "L S" when off on her, calling the manager rude and accusing her of being disrespectful and accusing her of slamming the bag down. L S then demanded the receipt be handed to her. The manager apologized promptly, removed the receipt from the bag and handed it to her. L S immediately demanded a refund and NEVER attempted to apologize. The manager issued the refund and handed her the refund receipt. As L S turned to leave, the manager again apologized and offered her the bag of food. L S turned away waving her arms in the air and said "I don't want it", then said "and I'm busy too" and stormed out the side door.

I have been going to this Village Deli for over 20 years and can tell you unequivocally that the manager and staff at the deli were not rude and in fact went out of their way to make every customer get served promptly, even with a barrage of to-go orders. And as for the impatient Door Dash person ahead of L S, he was so busy on his mobile phone, that when his order was finally called over the loud speaker a few minutes after LS left, he never picked it up because he wasn't paying attention and the manager had to come over and get his attention personally. L S appeared to have a chip on her shoulder and a stick up her a$$. She gave the manager a hard time for no justifiable reason. There's always one, and L S was the...

In the past, I have had zero issues with Village Deli. However, today, this was not the case. Apparently, something happened with the customer in front of me with one of the managers and they were in a skiff. A female manager called me next in line so I told her my name for my pick up. She proceeds to throw my bag of food on the counter as if it were nothing to her. Followed by my payment and her throwing the receipt in the bag. I finally called her out on her lack of courtesy and customer service and she says " we are busy." My reply was "we are all busy." I told her I wanted a refund and tried to apologize. However, it should not take a customer to bring it to your attention that you are being less than friendly at this moment. Busy or not, the fact that customers alike are patronizing your business during a pandemic is fair enough for your to take a split second make eye contact and thank them rather than tossing their meal across the counter as if it is an inconvenience. Furthermore, to attempt to say " here you can have this" as if the free meal were a gesture (by the way I did not take the food because I did not want it at all at that point, free or not)...it was not about that, if I could not afford it, I would not have ordered it. But, the fact that you just showed me I meant nothing to you as a customer the way you treated me was enough for me to be appalled and disgusted. Highly recommend customer service training for managers so the employees can...

Village Deli and Grill - Review

Located in the heart of Raleigh's vibrant Village District, Village Deli and Grill is a must-visit destination for those looking to enjoy a delicious meal in a casual, friendly setting.

The atmosphere at Village Deli and Grill is both warm and welcoming, with a simple, unpretentious decor that immediately puts you at ease. Seating inside is comfortable, and the outdoor terrace is the perfect place to enjoy a meal al fresco on a beautiful day.

The Village Deli and Grill menu offers a range of mouth-watering dishes with an emphasis on freshness and quality. Sandwiches, made with top-quality ingredients and served with fresh bread, are a real treat. Grilled options, such as burgers and grilled chicken breasts, are equally impressive. And don't miss their famous fries, perfectly crisp and deliciously seasoned.

In addition to the food, Village Deli and Grill offers a selection of sides, including salads, onion fritters, French fries or sweet potato fries that are simply delicious!

Service is friendly and attentive, with staff who strive to make you feel at home.

Whether you're looking for a mid-day lunch spot, dinner after a day of shopping in the Village District, or to enjoy a meal with family and friends, Village Deli and Grill is a fantastic choice. Its combination of delicious food, welcoming atmosphere and friendly service makes it a Raleigh...