Starbucks — Restaurant in Raleigh

Starbucks visions: "That together we will elevate our partners, customers, suppliers and neighbors to create positive change." This is a Starbucks that is closest to my work, where I spend mass amounts of money to supply my co-workers with a suitable amount of caffeine. My Bank Account would show well over $300 being spent per month at this establishment. (Yes, I am ashamed to admit this, and even more so now) I came in on 4/20/2015 at 5:58pm, I made a $16.14 purchase on 4 drinks. They are under a renovation... they have signs up saying that they are closing at 6pm... I get it, but here is my scenario: it's 5:59pm, and just behind myself, a US Army soldier went to open the door (after it had been locked by another patron of the store, no way affiliated (Yes, I asked) with Starbucks.) he was trying to get in, I turned to 'Karin, and Lucy' to see what their reaction was to see if anyone made a move to open the door for him. NO ONE made any moves, I even asked if they would open the door... they said no. I couldn't believe it! On top of not listening to my order and messing it up, you turned a US ARMY Soldier, REALLY!? I'm sickened by this, and told them I was, that I would NEVER come back to this establishment. My father has founded Chapters of Rolling Thunder, as well as Legion Riders. I am a volunteer for the VA hospital in Durham, as well as numerous Veterans Rights groups here in Raleigh. I am appalled that someone would turn away a MAN who FIGHTS for OUR country, that was just trying to get a cup of coffee!! ...... SHAMEFUL! *PS: I work for a dealership, and they all know. Ohh.. and we especially go above and beyond who fight for...

Edit: Service has done a complete 180 since the remodel! Great work!!!

Old Review: I come to this location regularly and the customer service is extremely lacking. I don’t have an issue with longer wait times, especially considering the congested Brier Creek area

Here’s the issue: your staff doesn’t acknowledge customers when they walk in. Today specifically, I stood in line for more than 5 minutes while I watched the staff laughing amongst themselves and having full on conversations. Another team member was directly in front of me (behind the counter) stocking food items onto a carrying container. Not once did she stop to address me or even make eye contact. A simple “hey I’m sorry I’ll be right with you” would have been great! Or she could have stopped to take my order as I was the only person in line at that time. Another team member was behind the counter, on her break (I assume) but having a conversation and laughing with another team member. She could have asked “sir, have you been helped?” She too, avoided eye contact and continued distracting her teammates who were working to catch up on orders.

Next, a woman came from the back to take my order to which I responded, “finally and thank you.” She cut me off to say “before you order, it’s going to be a 15 minute wait.”

Too late for that. I let the team member knowI had no issue with the long wait. It was the lack of customer service and bad optics from her team.

As stated, this is my experience every single visit so it’s only appropriate I...

I have given up on this location. The staff is pleasant most of the time but the service can be EXTREMELY slow, sometines waiting 20-30 minutes for a single drink. I usually order a cold americano, 4 pumps of vanilla, no ice. This time of year I trade out the vanilla for pumpkin spice and sometimes I get the cold foam as well. After waiting 20-30 minutes for a relatively easy drink to craft, one could assume that it would at least be made correctly/completely. 95% of the time I order from here my drink is missing something, it's packed full of ice, and/or the drink is so sloppily made that the cup is either completely wet or sticky all around. The staff needs training on putting lids on the cups and presentinga clean product. I challenge Starbucks to watch the camera that is trained on the pickup counter on a Saturday morning. Count how many people have to wipe their drinks before leaving, readjust the lid, or return their wrong drink. Pretty sure there's a opportunity for improvement. There is another Starbucks in the Harris Tetter down the street that I goto now and every drink I have received there has been 100% correct and 100% delicious!! I hope this place can turn it around but I'm not sticking around for it to happen.

Best...