UPDATE: The tendency to do oversized orders in the drve-through has gotten absurd. The person taking my order this time was very mumbly and got impatient with my not understanding him. He poorly explained that I had to wait because he was busy with a large order ahead of me. That happened while there were only me and another car in line. This location is very “Raleigh,” and I do not mean well by that. I guess Wendy's really does like its memes, since this store's service has become a meme, or at least a parody of fast food service. I have lowered the rating to one star.

This location has poor drive-through management, especially for the commuter traffic it attracts. In fact, sometimes the drive-through queue seems to be more from mismanaged, understaffed service than actual patron traffic. Although I now limit my visits to off-peak hours, I have visited enough times that weirdly huge orders seem to be the norm. People with large orders stall the line and are never parked ahead or to the side as is common practice elsewhere, and several times people in front have managed to exhaust certain typical sides like chili and even fries. At this point, the drive-through needs a maximum order size limit.

The interior design is small and awkward, especially for the crowds and waiting times. The order pick-up area is small and awkwardly placed adjacent to the drink fountain and utensils. The TV is placed in a weird viewing position, too, as I recall.

For what it's worth, the staff are USUALLY very considerate, and I don't think I've ever really received the wrong order. Otherwise, the spotty service belies the chain's reputation. Regardless of the US-side Internet's weird obsession with it, the food is certainly not worth coping with the thick crowd of Raleigh residents.