Wingstop — Restaurant in Raleigh

I recently visited Wingstop for the first time, and the experience was nothing short of a disaster. From the moment I walked in, I encountered an employee with a terrible attitude at the register. But the real nightmare began when we accidentally spilled some sauce. Despite our efforts to clean it up, we were met with ridicule from two younger employees.

"You have two hands, don't you?" "You're a grown adult, aren't you?" "You made the mess, didn't you?"

These were the snarky remarks they threw at us. When I asked them to clean it up, they had the audacity to retort, "Do you clean a mess at your dinner table, oh wait you probably don’t, you make your wife do it."

I was beyond shocked at their disrespectful behavior. Even after I requested to speak with the manager, they insisted that their GM had instructed them to make me clean up the spill myself, a claim the manager later refuted.

Throughout the ordeal, these two employees continued to verbally attack me, making the situation even more intolerable. It took the intervention of four other employees to finally calm them down. Their conduct was not only unprofessional but also completely unacceptable.

This experience has left me deeply disappointed and disgusted. Wingstop needs to address this issue promptly to prevent such disgraceful behavior from recurring.

The disrespect and unprofessionalism displayed by these employees were utterly appalling. Their sarcastic and demeaning remarks not only ruined the dining experience but also left a sour taste in my mouth. It was disheartening to see such blatant disregard for customer service and basic decency.

As I attempted to reason with them and seek assistance from the manager, they persisted in their disrespectful behavior, showing no remorse or willingness to rectify the situation. Their lack of accountability and empathy only exacerbated the situation, making it clear that they were not fit to be in a customer-facing role.

It is unfathomable that employees representing a well-established restaurant like Wingstop would stoop to such levels of unprofessionalism. The fact that it took the intervention of multiple other employees to quell their behavior speaks volumes about the toxic work culture that may be prevalent within the establishment.

In addition to addressing this specific incident, Wingstop needs to reevaluate its hiring and training practices to ensure that such behavior is not tolerated in the future. Customers should feel valued and respected when dining at any establishment, and the behavior exhibited by these employees falls far short of that standard.

Overall, my experience at Wingstop was marred by the abhorrent behavior of its employees. It is my hope that the management takes swift and decisive action to address this issue and prevent similar incidents from occurring...

Ok..I've had some ok experiences at this location and 2 bad..and today just topped it off. Not coming back. Now let me say its one guy kinda short white guy wit a close cut/bald head...i like him,good guy but the rest of them..forget abt it. I ordered 15 boneless wings and i know i said boneless because i dont eat bone-in wings. Some heavy set hispanic guy (guessing a manager) screwed that up and they gave me bone in..ok didnt really trip asked for it to be remade.I have worked fast food,customer service,etc jobs before so i was trying to be nice and patient The lady said "it'll be up in 5min" after sittin a little over 10min i asked about them..they gave me my order and then the boneless wings were overcooked in other words fried hard. I have a texture problem,cant eat it like that. At that point after wasting 30mins with them i just asked for my money back. This Hispanic manager acted like he had a attitude and gave it back. The white guy who I've had dealt with in the past apologized and told me if i came back just to ask for him and he'd personally cook it for me cause he knows how i like it. Even though his customer service makes me wanna return. I am done with them. Because next time things might get real if my order is screwed up again. So to avoid all that.. I WILL NOT COME BACK and I'm not going to the new bern ave newly opened location either.. (just dont have time for rachetness)...after all my BS experience today I drove all the way to brier creek and just got my order from them..smh needless to say...

I will give it 3 stars because of the lack of knowledge of the associates that work there. The food is good only when certain people are working there. When it’s the all men crew! The wings and food are always right when it’s the young girls working it’s drama ! For example : Yesterday my husband I order food online from them. When he went to go pick the food up he was told that our order was not there but another location. When clearly we have the confirmation number and store number. The female associate chose to go back and forth with my husband saying our food was not at their store location. Kept saying try new hope , when their location is the new hope location 😂 So anyways child he had to FT and I had to get her together real quick respectfully. Let her know we order here all the time so it’s either you fix our order or we get a refund of our money . Long story short they had too many tabs open and had already had our order in the back packed up and someone got sauce on our receipt with our name on it . 🙄 So they gave us two free brownies which were delicious by the way and put extra chicken in our boxes 😂😂😂 but there was no sorry. They just need better training and solid workers but other then that they do...