Starbucks — Restaurant in Rancho Cordova

I have been going to this Starbucks for about 7years now and get a daily, sometimes 2coffees a day and this does include weekends too! Up until the last 4to 6 months I was getting on advantage a really good coffee! Then all of a sudden I was getting really bad drinks, sometimes even so far off that I was getting a different drink completely! This happened to 3times in one month, that I'd have drive all the way back through the Starbucks drive through, after already sitting in it for 10-15+ mins just to let them know I got a completely different drink all together! (Please note I go through the drive through a lot because my baby falls asleep in his car seat and I can't leave him in the car...otherwise I'd go inside!) once I get back through the line they would just laugh, no apologies! Besides not getting my actual drink, I've been getting really horrible tasting drinks, where it feels as though people are just rushing through and not following the actual recipe and never read the nots if you ask for and extra pump or two of flavor! Even though this had been happening to me I just sucked it up and keep coming back, because of the previous experience I had and never complain, well that all ends today, yesterday and today I order the new Chilie mocha, which I really liked and yesterday I was like oh this feels a bit light...two inches where missing of drink, today I get it, drive away and almost 1/2 of my venti drink is missing...WTH?! I just gave you almost $6 and you gave me a tall drink!!! This is just beyond getting crazy out of control with customer satisfaction and now I just feel taken advantage of, as I've known a lot of these people working here for years! Sorry to all that continue to do a good job there at the sunrise location, but sham on the employees who don't care enough to follow through for your customers! Please look into this locations training because it's really starting to nose dive, I know I'm not the only one who experiences this at this location, I've had other office personnel come and throw their coffee out because it was so bad! Thank you so much for listening and taking in my review and i hope it gets...

I used to always go to this one we would always get my drink right then all of a sudden they started to get new crew which you know obviously businesses have to do that but I'm understand; all I ask for a very simple drink with a little bit of extra whipped cream and the last three times I've gone there I've been extremely disappointed today was it. first of all the woman was rushing me when I was trying to see what was going on with new products and then her not knowing what was available that happens it's no big deal but when repeated my drink order she recited it correctly and then when I get my drink one of them's messed up and so they had to remake it or whatever and it took too long and one more time was wrong again I ask for extra whipped cream and somehow I end up with extra extra ice.... Very disappointing. And this house coffee tastes like it's an hour old. This is probably one of the reasons why people are...

Not my normal Starbucks, but I was at Costco and stopped in to try to load a gift card on my app. The cashier was kind and trying to be helpful, however, the way she put it into the register it wouldn’t work. She gave me directions of how to load it from my phone and I did. Then she voided the $25 transfer from my Starbucks card And it took it off of my app. I spent 25 minutes on the phone and getting it taken care of where she had to even be on the phone with tech-support. tech-support did give me my $25 back As they were able to trace the mistake. After all this frustration, I thought they might offer me a complementary drink. It didn’t happen and I was disappointed. Then I went to use the restroom and the soap was out. I reported it and they filled it immediately. My time is valuable and a lot of it was wasted here. I will not have a good feeling about this Starbucks again. Also, they have no...