Red Hill Coffee Shop — Restaurant in Rancho Cucamonga

I understand business economics and the inevitable price increases involved over time. But it chaps my hide when the price of dwindling food soars. Also, as I sat at the table catching up with my two friends i Invited, a bus boy walks up holding this filthy tub of dirty dishes uncomfortably close to me, waiting for my plate that still had food on it which I placed next to my empty to-go container. Naturally, understanding his body language, I began to scrape my food into the container, feeling rushed. So I stopped scraping, I was politely forward with him, I said with a smile, "your making me feel rushed". He apologized and walked away.

Throughout the last three decades, I admired and loved this small quaint diner with the familiar friendly servers faces. I'll be straight forward with describing my thoughts of what I seen today. The lady owner who bought Redhill around the time Mr. Jimmy died, who I seen there today, doesn't seem to have the understanding of how sincere and genuine great customer service places a positive feeling amongst the customers. The little interactions with kids and families mean so much. I remember Mr. Jimmy, as old as he was, would walk up to tables and give a little kid a sucker, smiling and waiving hi. The friendly interaction is what means the most in a place like Red Hill. When I sat there today. I observed the owner just kind of standing in the cooking area watching the tables slowly becoming available as the clock inched closer to closing time. I got the impression she had her mind on leaving. She never walked by our table to say give a friendly hello (not that she had to). Now that I think about it, she mostly likely sent the busser to our table. To me, nothing has improved in the restaurant enough to merit a reason for doubling your prices. To the manager, if you think your establishment is going to thrive off of the genuine blood sweat and tears it took MR. Jimmy to build, without showing some type of equivalent passion, your goals for Redhill might not pan out as you hope...

The place was packed, which is a good thing, but while sitting at the bar and watching the "chef" I HIGHLY suggest you DO NOT eat there. There was no required health dept letter in the window.

The chef NEVER cleaned the single flat top grill while cooking raw bacon on the same spot as omlets, hash browns, and French toast. I, personally, am allergic to pork and had ordered French toast...do the math!

As the "chef" made eggs he NEVER once washed his hands nor wore gloves! He touched the raw eggs then used the EXACT same utincels that he used for EVERY item.

Where the "chef" worked was a 5-gallon bucket with a trash bag that was over flowing and falling on the floor.

For the amount of customers I was surprised to see the cabinets held together by packing tape and duct tape.

The ice they put in my water was in the right of an open, uncovered, 3 tub sink. The center was for washing hands and the left tub held a pot with soapy water in it. Next to the tub with the ice is the toaster that appeared to not have been cleaned all week. There was crust and toast flakes EVERYWHERE.

My ONLY positive was that the wait staff was very polite and hustled the best they could. The "bus boy" was always moving and they appeared to be cooperative to...

I attempted to make a phone order, but the person was too distracted. When I came into order, it was the same thing. The person at the registere was too distracted and missed items from my order. When I called to tell I was missing the item and wanted to come get them. I was yelled at by the young man on the phone. When I arrived, he was waiting and continued to yell. A woman came to help me. The young man then refused to cook my order. After arguing with another staff member, he went to the back. While there, I observed who I assumed to be the owner or head staff be very rude to the wait staff during their normal inaction. I have been a customer of this Red Hill and the one in Fontana for over 25 years, and I have never seen or experienced...