Mario's Famous Pizza — Restaurant in Randolph Township

I’ve been ordering from Mario’s for eons, and typically it’s delivery all the way with my schedule! The pizza is good, although if you’re looking for that deep down authentic Nona-just-made-it Italian cuisine Mario’s may not your place, I’ll level with you. They pre-make their noodles (not uncommon and not a crime) so you’ll never have an opportunity to experience anything al dente (at least for delivery). Their sauce...not bad but it has definitely gone through phases throughout the years, much akin to the rate of social media lingo trends. If you are looking for a basic pizza pie or a generous helping of baked ziti, or even a very generous hot or cold sub sandwich, Mario’s does a pretty stand up job. Also, nobody can beat their BBQ chicken wings! The sauce is outstanding and the wings are plump and tender!! The half sub portion is big and the whole will last you for a couple meals if you play your cards right. Their meatballs are also not too shabby. I enjoy the chicken cutlet sandwich, the Margherita pizza, and the fact that they serve Anthony and Sons Bakery dinner rolls with their delivery orders. I do miss the bread that used to accompany the delivery orders but I found that I often didn’t finish all of it and it ended up getting tossed so in terms of food waste, the pre-wrapped individual rolls are probably much kinder. The tuna salad has a funky taste and has for quite some time so I no longer dig the tuna salads. Delivery is usually very prompt and they have very nice delivery drivers. The dining room is cute and it’s BYOB if you’re in the mood and have the time to kick back and chow down on carbs while sipping your vino. To cap it off, Mario’s is good if you’re hungry and your palate mood is not particularly discriminatory. I wish they could really impress me but I’m here to speak truth folks. That said, Mario’s will always be a cozy little pizzeria down the road when my stomach calls for...

I've been ordering from Mario's for about 8 years. Over the past 2 years, I've been ordering close to once a week, each order is upwards of $30-50. Always pleased with the food and service up until this past Saturday, 6/3. While biting into a slice of BBQ chicken pizza, I felt something hard. Thinking it was cartilage from the chicken, I spit out the mouthful to surprisingly find a strand of metal. Very disturbing but thankful I did not swallow it. I called Mario's to inform them of the incident and the man on the phone didn't seem shocked nor concerned. He went on to say how he suspected it came from the wire brush they use to clean the ovens. First, this was not a thin piece of metal from a brush, it was much thicker. Second, if that is the immediate reaction, has this happened before?! He then wanted to know what I wanted them to do about it. I shouldn't be the one to come up with the solution. I told him I'd like to be refunded. He refused and said they cannot do that but will send me another pizza instead. The conversation was uncomfortable and was going no where so there was no point in arguing. He wanted to see the strand of metal so he sent the delivery guy back over to the my house to pick it up the strand of metal and deliver an additional pizza. At that point I was disgusted, so sure, come get it. I'm sorry I even called.

I will not order from there again. The customer service drove me away in a time when it is most critical. The situation should have and could have been handled in a much more customer-centric manner. A customer in this situation does not want to hear their concerns being deflected and the employee trying to identify the source of the foreign object. No one cares where the strand of metal came from, they only care that it was in their food and could have been ingested. You could have retained a customer and avoided this review but you are getting what...

Score of zero. Ordered through Grub Hub at 6:09. Said 45-55 minutes. After more than an hour we called about the timing. They said the timing was wrong and that it was our fault for not calling them directly instead of them not calling Grubhub to let us know. They used “your fault” twice in the discussion. So much for customer service! Oh—you contract with them and then you have no responsibility? Oh, ok. The manager was basically self-entitled in his interaction. You are the customer and you are in the wrong. Then the manager said 15 minutes. 20 minutes later and it still wasn’t here. 25 minutes later (and nearly two hours after we placed the order), it arrived. When I called, we were still in the wrong—call the external delivery company. Really?? You are the one delivering! Arrived hot? Err, no. Warm at best. Interestingly, we learned that this location has their own delivery people. They don’t use Grubhub’s drivers. So it was entirely with them the entire time, and yet they didn’t let us know because we dared order with an online company and didn’t call them for the “true” delivery times, which they proved they were being untrue about all along. Avoid like the plague. Food is decent, but in no way outstanding. And customer service is below the sole of your shoe.

And why is there so much potato included in my sandwich? I didn’t order any potato in my sandwich, but I have lots anyway. A...