Subway — Restaurant in Randolph Township

I am very seldom compelled to post a low star review, but this Subway location has finally upset me to this point. I've been using the place for a few year because it's only a few miles away, clean, and the staff is generally courteous and serves customers well but I've come across a few items that have started pushing me away from this location and thus I am driving just over twice the distance to get my Subway fix.

First: this location does not participate in any promotions, no coupons, no discounts of any kind. I completely understand that is up to the location to choose if they participate, but it is upsetting to not be able to cash in on a single promotion. To make matters worse, this location is frequently not available for online orders when good promotions are touted on the website, or television, such as foot long BOGO.

Second: I have praised the staff for being generous with ingredients that they can be with, such as lettuce, spinach, sauces, etc. Any ingredient that isn't counted, they are usually pretty good with...except when the owner/manager is there. If he is behind the counter at all, I strongly discourage visiting the restaurant. Anytime he is preset, portions are absurdly small. I have seen the staff count out the items that are typically just clumped on, such as spinach, black olives, onions, pickles, peppers, etc. They go out of their way to only place 3 - 4 parts of each of those ingredients per half sandwich. By no means am I expecting handfuls of ingredients, but watching the employees be forced to count these ingredients is cringeworthy at best.

I am genuinely saddened and displeased by how this location is managed when it comes to these two issues because as I said earlier, the service staff is very pleasant. I would love to give that location my continued business, but frankly I’d rather drive twice the distance to be able to use promotions or hope that the owner isn’t there so I can get the same sized portions I get at any other...

I make regular visits to this Subway for lunch break from my nearby place of work and I am very impressed by the fast and quality service from all the staff. They always make great subs and get them prepared for you as fast as possible. J and his staff are very friendly/polite btw!

In my honest opinion, this is definitely the best Subway I have ever used on BOTH sides of the pond and i have tried many (SERIOUSLY) on my travels and the majority of them don't know what they're doing or have terrible people...

Absolutely horrible owners. I tried to come inside to get the new Subway Melt and the Hispanic lady didn't know how to make it!! She literally asked me what is it and told me that this is the first time she made it. How can the owners be so cheap on hiring people and not teach them about new menu items? This is sad! I told her it was a steak and cheese, became extremely disappointed with how it ended up. Little meat and super bitter peppers. I hope this one gets closed down for GOOD! NEVER...