J &J Fine Jewelry — Local services in Randolph Township

Do yourself a favor and avoid this jeweler at all costs. If I could give him a zero, he’d get a zero.

I brought my husband’s 14k gold chain to this jeweler before Labor Day because the clasp was broken, and I also asked about replacing a watch strap. He told me it would be ready a week after Labor Day since he was going to NY to have it fixed. Two weeks passed and I never got a phone call, so I went back in. That’s when he admitted he never fixed the chain because he mistakenly put it in the “finished” pile instead of the “to be fixed” pile. He apologized and promised he’d take it the next time he went to NY, which he said was the upcoming Tuesday.

Another week passed and still no phone call. I went back in AGAIN, only to be told he hadn’t gone to NY yet. By then, he had already had my chain far too long, since before Labor Day, so I told him I’d take it back and wouldn’t be coming here again. Instead of any professionalism, he shoved it back at me and told me, “Well then get out.” I couldn’t believe it as I walked to my car. I even went back inside to confirm what I heard, and in front of other customers he doubled down, saying, “Well you said you’re not coming back here,” and “I CAN'T JUST GO TO NY FOR YOU.” Excuse me, but I’m a paying customer. That’s the kind of dismissive, rude attitude you can expect here.

And by the way, not once did he mention the watch strap I originally asked about. Clearly he’s not detail-oriented at all. This business has zero professionalism, zero customer service, and zero accountability. I will make sure to tell everyone I know never to bring their...

Called in on the phone didn’t seem interested in helping , when I went to the store he looked at it my piece and handed back to me immediately and said he wasn’t interested and started to ramble on about how he bought a pair of earrings for 4 k … I told him respectfully that he wasn’t much help he didn’t give me any advice or somewhere else to go he kinda just kicked me out if I’m being honest idk if I was judge because of being a young Hispanic male or what but I wouldn’t recommend these guys to anyone , respectfully if you want something should probably...

The owner of this establishment is so knowledgeable and expert in his trade. ..it is always a pleasure to visit his store. He give you an excellent return value on any gild or jewelry he evaluates. Will change watch batteties and clean watch for like $10. Answrs any questions u have..never rushes you out the door. Great id u need a jewelet to handle estate jewelry sales. Pay him a visit..he...