Domino's Pizza — Restaurant in Rapho Township

I placed an order online tonight via the app. All for the money to come out of my bank account and the order to not be actually placed! When I called this location I was able to speak to and GET HUNG UP ON by the manager named Chloe on staff for the evening. She was extremely rude, unpleasant, and gave zero solutions or customer service. Even had the audacity to say they can’t make free pizzas even after I explained to her that my account was charged and could provide screenshots as proof. The lack of customer service was extremely disappointing after already getting denied food that I paid for!! Unbelievable experience and not in a good way!! That’s the last time I support a dominos location. Completely disappointed and disgusted with the management at this location. I’d much rather spend my money with a family business where they have respect for their customers and their customers money. I will be reaching out to their corporate offices in regards to these fraudulent charges and poor excuse...

The young lady at the counter tonight was amazing. She said she was the only one there besides her single delivery driver because a co-worker had to leave early. She had to close due to being short staffed and overwhelmed with online orders of a Saturday night, but she still stayed and made the pizzas and orders even being closed. She diffused a situation with a angry customer who didn’t understand they were closed as I came in to pick up my order, the man was very aggravated and demeaning towards her but she kept her professionalism and even told him “have a good night” in a friendly way as he left. Upper management should seriously consider her for a raise or promotion considering the overwhelming situation presented and her ability to manage the store single-handedly whilst being calm and collected, as well as her professional and friendly customer service attitude. A+...

We've ordered online from the Mount joy/Manheim location now and before a few times and have been disappointed a couple times once with not getting the correct order and your driver fixed it and once they forgot half our order so we gave you the benefit of the doubt cause it was a new location but....all we order is our pizza cut a different way then your usual square for the thin crust pizzas..you clearly just ignore it everytime so we ordered it UNCUT figured we would do it ourselves since the pizza is good and still you cut it how you wanted to and barely cut it at all at that it was only cut in some places...your employees clearly don't even read the notes that we've left for our orders when you ask specifically ..the pizza is good otherwise unless you order it exactly how...