KFC — Restaurant in Rapid City

• ABSENTEE OWNER* I should have read the reviews before visiting this KFC. Terrible reviews and evidently no effort whatsoever by the owner to make it right. I was going to a family dinner and was tasked with getting a 16pc meal. And 2 extra legs. So, the chicken in the bucket was ATROCIOUS. Very, very greasy, yet tepid and not anywhere near warm. The 2 legs were in awful condition—no way any reasonable person would believe they were worth an extra $8. 🤯 Spent almost $70 and feel like I was stolen from due to the gross lack of quality. Much of the meat was dried out and stringy like jerky and some legs and wings the meat was shrunken back from the end of the bones like a 1200 year old mummy. Biscuits were smashed and some only had half of the biscuit—where and HOW did this happen? I will never visit this KFC again. And I will NEVER recommend this location, because I don’t want anyone else to have to terrible and expensive experience we had. And I honestly feel like I can’t in good conscience do it knowing the awful quality and lack of care or concern by ownership.

I do not expect any contact or attempts to remedy this experience by the owner—due to previous reviews with no responses. But I will be sending a letter to KFC Corporate to share our experience. And will also share on...

3rd time was not the charm. Messed up the order all 3 times. 1st order: 2pc meal, Mac & cheese bowl & side of slaw. Put the slaw in the meal box (like it has ALWAYS come for YEARS, so assumed it went with that order), so wrong person got the slaw, assumed it was theirs & ate it disappointing the person who didn't get it. 2nd order: 2-2pc meals - guy repeated it back exactly, & special 12 pc nuggets for $6. Cost over $36??? Got home with 2-3pc meals & charged accordingly. No wonder it was so expensive. Not what was ordered. Just went for the 3rd time. 2-2pc meals (menu board says "2 piece chicken, mashed potatoes & gravy, biscuit.) Ordered 2 sides of slaw. Got home with the chicken, biscuit & slaw. NO mashed potatoes. No gravy. No butter or honey for the biscuit. Not a napkin to be found. Does ANYBODY work there that knows what they're doing?? Won't be going back for a 4th time. Not worth the aggravation. Especially since KFC is one of the most EXPENSIVE fast food places in town. Should expect way better for...

This is the ABSOLUTE WORST delivery experience I have ever had. Spent OVER $50 and when the food was delivered there were SEVEREL ITEMS MISSING. Called the store, informed them of the missing items, and the person who answered the phone, AND IDENTIFIED HERSELF as the MANAGER wanted me to DRIVE TO STHE STORE TO PICK UP THE MISSING ITEMS because they "don't do delivery." Then proceeded to blame door dash, and told me I needed to "work it out with them." KFC SENT THE ORDER OUT IMPROPERLY PACKAGED AND MISSING THE ITEMS...THE BAG WAS SEALED WHEN IT LEFT THE STORE.

WHEN I pointed out that I knew she was lying, and that as the manager she had the authority AND RESPONSIBILITY to correct the order, she accused me of being "abusive." I started the conversation. Politely, enough, just seeking to have my order corrected. What an OBTUSE person. I'm getting the owner information and contacting them. This is a horrible....HORRIBLE way to...