They close down the ice cream machine very early so they don’t have to clean it at the end of the night but say it’s broken down... it’s honestly ridiculous considering it’s summertime and everyone is out and about and every night they close down their machines way before closing time! There is no reason for it other than them being selfish and cleaning up for themselves so they have an easier time closing with less to clean. You have a job. You should be doing what’s best for the customers and making them happy, not doing whatever you want to make things convenient for you. If you want customers to come back, you should do whatever it takes to make your customers happy! You wouldn’t have a job if it weren’t for your paying customers! So stop closing down your ice cream machines early for your own selfish benefit and keep it open for the families wanting to have ice cream on a nice hot summer...
Read moreWe've been experiencing a lot of issues with this location lately. They recently upgraded to a two-lane drive thru, and I've gone multiple times where the outside lane wasn't taken care of. I've gone in to order during these times, as a robot kiosk is less likely to be impacted by you being upset, and the entire drink/napkin area has been in disarray multiple times. We've also frequently had our drink orders incorrect, and just as recently as this post we've had items not end up in the bag. Shame on us for not checking before leaving the lot, sure. But I shouldn't have to hold up the entire backed-up drive thru line every time. This hasn't been a one or two time issue, it's nearly ever time we visit. Again, shame on me for continuing to go here instead of the Epping location, but that's an extra 10 or 15 minutes in one direction when we already live on the other...
Read moreWaited in the drive thru to silence and so I had to go inside. Ordered my food at the kiosk because no one was at the front desk. After a little wait, I got my food handed to me in a hurry. I asked for my drink, but the girl was already gone. I asked the guy at the front desk for the two lemonades and a bottle of water. Got my water and then proceeded to wait for the lemonades that were appearing made fresh because I never saw them. 10 minutes of listening to a bunch of teens trying very hard to hook up with each other and some hurrying out the order for either break and going home I asked the nice guy at the front desk for two cups so I can get drinks from the foundation. He asked about the lemonades and I looked at him like,"Bro, you and I both know I'm never get those lemonades.". Got sodas out of the foundation and left. "But we need $18 an...
Read more