Burger King — Restaurant in Reading

Ordered me one of those impossible whoppers from the drive through window. Felt like something extra. Made it a double. I didn't feel any guilt because it wasn't once a cow (so I felt like I could eat a little extra, ya know?). Don't get me wrong though, OG whoppers are top dog and delicious, we should probably just eat a bit less of them for a multitude of reasons.

BUT I DIGRESS, the experience was great. I ordered through the app because who the hell orders a double impossible whopper in person? Not this loser. Now way. (The app is great too, go web team) I gave my name. 2nd window. She seemed nice. Jeez, things were getting too real; real fast.

I waited for what felt like an eternity. It was probably only four minutes and I just felt the need to be dramatic. A little wait is a good sign though, it means it hasn't been sitting there waiting for you, wondering where you are. It's like you've arrived early. Being early is a good quality to have.

We made it home safe. Me, the dog, and the double impossible whopper. 500 miles and 8.5 hours of driving from Rochester NY, to Connecticut (accidentally), to this Burger King in Reading, MA, and finally to my current legal residence, this burger has had me anxious since rt 90.

I propped her up on the counter. I wanted to do it standing up. Unfolded the wrapper. God, she was gorgeousl. Thicker than I remembered the last time we did this.

The taste was the same. The same taste I've known all these years prior. She's a whopper. She's always been a whopper. Take a big seeded bun, lettuce, tomato, sliced onion, ketchup, mayo, and literally any kind of protein and it's a whopper. Hell, you could put a couple soggy bar coasters in between those ingredients and it'd still taste enough like a whopper.

I ate the whole thing. Don't even feel bad about doing it. I'd do it again too. Maybe tomorrow. The onion rings kind of suck though. Sorry. Zesty sauce is the new trendy aioli of 2023, I'm...

Oof…. Haven’t been here in about 4 months… went last night NOT A SOUL THERE and we pulled up to the first window to pay (the gentleman working was super nice) so we pay then go to pull up to the second window, he tells us to stop and wait at the first window… ok. So after about 6 minutes goes by and extreme awkwardness he tells us “we’re in competition with other locations and we want our time to be good so we ask you stay at this window until your food is done” ok… so you’re basically BSing your times. Whatever. But why did we wait for 10 minutes for our food to be cooked? He told the lady over the headset to add BBQ and Zesty sauce in the bag. Guess what was missing in our bag? BBQ and zesty sauce.. so I go inside for them. 3 workers all staring at me then hiding behind a wall to not help me. After 3 minutes goes by and not a soul in the place but workers ignoring me I say “can I please just get my sauces that should’ve been in the bag I waited for, for 10 minutes in the drive thru”? There’s definitely a lot this location needs to work on. Including the attitudes on the older females that ignore you at the front desk. The only pleasant one was the guy working at the...

Bank statement showed I was charged four separate times for the same order. Two months later, restaurant management ignored the complaint when contacted by corporate and never bothered with a reply. Corporate says they then forwarded the complaint to regional management, who ALSO never replied.

Avoid using electronic forms of payment here. Otherwise, if you're faced with the misfortune of having to request a refund for unauthorized/fraudulent charges, don't be surprised when you're deliberately stonewalled by management. At that point (since so-called customer service at Burger King is a joke,) you'll be better off getting your bank to intervene on your behalf to obtain a refund.

edit: found out the identity of the irresponsible district manager for the Suffolk region, whose name is Radouane Marmoucha. He repeatedly and willfully ignored a legitimate complaint, even when contacted by corporate headquarters to do something about it. If this happens to you, be advised to file a complaint with both the Better Business Bureau, and with the Office of the Attorney General for MA. This type of unprofessional conduct should not be...