Rio Cafe — Restaurant in Reading

A friend and I visited Rio Cafe for the first time on Thursday for lunch. The atmosphere was good. We had a limited time due to work and service was slow. Our waitress had difficulty understanding us because of a language barrier. (She didn't seem to speak or understand English very well). I ordered a chicken quesadilla. Although it took about 25 minutes to receive our food, we were pleased with the portion sizes and the taste and quality of the food. The price was quite reasonable. $14 and I tipped 20% on my card. Fast forward to today, and I am doing my online banking and notice a large discrepancy between what my total bill was including tip and what was actually charged to me. The waitress apparently added a $12.00 tip in my $14.00 lunch! I was taken aback and tried to rectify it by calling and unfortunately spoke (or attempted to speak) to the same server who apparently added quite a bit of tip. She hung up on me and I was unable to speak to the manager or owner. I would sincerely appreciate speaking to someone regarding this. I am extremely disappointed and do not...

This place was a big disappointment yellow rice and beans ordered waitress comes back no yellow rice and no beans do not have none so I asked for white rice. She goes to the kitchen no white rice neither so I ate my red snapper with french fries and it was very very disgusting. It was supposed to be a red snapper and it taste like Susquehanna River tilapia. Wife ordered lobster and shrimp and sauce with rice and beans come back no rice and beans no lobster just shrimp and sauce. With Plantains OK. we got two beef shish kebabs looks like they were made with mini steaks horrible horrible food. Not approved pictures look great we travel to it and got burnt bad. Any thing that was on the menu waitress had to go to the kitchen and check if they made it. Are they gonna make it or if they even have it? Bad business not worth the travel. You’re better off eating at a hot dog cart. How can you advertise and not have it or even display on the menu and not have it insane. Five thumbs down 👎👎👎👎👎 bad...

Order for myself and staff members. All tacos & quesadillas were missing everything(lettuce, tomatoes, guac) aside from the extremely small amount of meat & cheese in each one. They told us that we ordered them all plain, however it states to mark what you do not want(which was only marked no lettuce for one taco, the rest wanting all toppings), and no option to add the toppings. A side of rice & beans, and french fries were missing from the order. When called the person that answered the phone was very unpleasant and disrespectful and told me that he didn't know how the whole ordering online thing worked so he couldn't help fix...