Taco Bell — Restaurant in Red Oak

Grab your popcorn! I am tired of the weekday/lunch crew at this location getting my order wrong. I have dealt with it for the past 2-3 months, but today was the last straw. I ordered the Grilled Cheese Burrito Deluxe Cravings Box with a side of Avocado Ranch. It should come with a Grilled Cheese Burrito, Chips & Cheese, a Doritos Locos Taco, and a Beef Chalupa. The first bag they handed me was a Mexican Pizza a soft taco and I think the beef chalupa. I stayed at the drive-thru window until the worked came back. As soon as she opened the window she said, "That's the wrong order", and took the bag from me. I waited a little longer and another worker brought me another, smaller bag and told me to check it. The first item I pulled out was some kind of chicken burrito. I told her that it was still wrong and that my side of Avocado Ranch was missing. She took the bag from me and closed the window. After a few more minutes the first worker brought me the same bag and said that they had just forgot to put the cheese on the burrito. I checked the bag and there was a grilled cheese burrito, a Doritos Locos taco, a soft taco of some kind, my side of Avocado Ranch, the cheese dip for the chips and an upside-down bag of chips. At this point, I just need food so that I can get back to work. So, I asked her for a straw since she took it back with the first bag and asked for some hot sauce. She handed me those things and just shut the window. When I finally got to eat, the only thing that was incorrect was I was given a soft taco supreme instead of a beef chalupa. 3 tries and they still got it wrong. My order has been wrong almost every single time I have been in the past 2-3 months since those new workers started. I am never rude or cause a scene but enough is enough. I know what you're thinking..."Then stop going there!" Unfortunately, it is the only Taco Bell near me and I honestly love their food. Plus, it is the ONLY place to get my Baja Blast. These workers need more training or...

Terrible first impression. I have been living in Red Oak for two years now and I didn’t know we had a Taco Bell. I decided to give it a chance today. I have been on a strict vegetarian diet to lose weight the last couple of weeks. And I thought to myself, I deserve a cheesy treat today.

The store was empty and there was only one car in the drive-through. I stood at the counter for five minutes, waiting and after standing there for a while, decided to go to the restroom and come back, thinking perhaps they would be ready to help me when I got back. I just couldn’t understand why they would just let me stand there.

When I got back to the empty counter, I stood there some more. Finally a girl turns around and tells me when I’m ready to order to punch it into the kiosk. I turned around and walked out the door. Empty restaurant and they want me to make my own order.

I guess it was for best it was terrible service, it kept me from ruining my diet. Because I love Taco Bell food, and until now it was a good thing I didn’t know we have a Taco Bell in town. I don’t think I’ll be coming back.

To be fair, I have had a long hard week at work, maybe if I wasn’t so exhausted I would have given the kiosk a chance, but I was starving and didn’t want to think, just eat. I know McDonald’s has kiosks but they don’t force...

Ordered on the app, the meal for 2 and there no way to customize just one of the two items. So my wife and I pulled up and they said they didn’t have our order. The app showed that my order was processed and the money had already been taken from my account. The cashier didn’t even ask what was in our order and offered no remedy. We then asked to pull up to the window and once there we told the cashier the name on my order and she said they didn’t have it. After she actually took the time to look and ask the kitchen staff and they found it. Previously at the window we were trying to ask her if they could remove the lettuce from one of everything on the meal for 2 and she kept insisting that they didn’t have our order. Once they magically found our order my wife asked to confirm that there was no lettuce. The girl simply said the order was already made, and didn’t confirm. My wife asked her once more if they could take the lettuce off and the cashier took the order back. We waited for another couple of minutes and got what we thought was the correct order and headed back home. Once we began eating everything had lettuce. I am highly frustrated with the staff as we...