La Quinta Inn and Suites by Wyndham-Red Oak TX IH-35E — Hotel in Red Oak

One month before my wedding, I pre-booked two rooms for family to stay the weekend of the ceremony. I used my CC to hold/pay for the rooms. The morning of the wedding, I called to make sure my family would be able to check in. The hotel said, "yes, just have them tell us that you made the reservation." However, when my family attempted to check-in, the hotel refused to allow them to stay because they did not have my CC per hotel policy. I called earlier that morning to make sure this exact situation wouldn't happen and the hotel assured me it wouldn't and everything was "all good."

After my dad tried to use a different card, he decided not to stay and the hotel still charged my account. I also reserved a room for my uncle, but when he arrived the employee at the front desk told him no rooms were available and didn't even search for the reservation that had already been made. They turned him away without attempting to locate the reservation. And yet, the hotel charged my account for that room as well.

However, the hotel never even attempted to communicate any of this to me. Rather than call when my dad tried checking in around 8 p.m., I got an email at 11 p.m. saying the hotel canceled the reservation. I was confused and called for an explanation. Instead of trying to apoligize and explain the situation, the manager critized my relationship with my dad and yelled at me saying they did not charge me. My bank showed the charge and the receipt the hotel sent also showed the charge. And this all happened the night before my wedding.

If you book a room, make sure you have the credit card you used on hand or else they will refuse to let you check in. The policy is not stated online that I can find, despite asking for it. Or, better yet, drive to the next nearest town...

Hmm how can I start…so my boyfriend and I stayed here for 2 days. The lady at the front desk was extremely nice and helpful. She did tell us that it will be a $50 hold which was no issue. Once we got into the room it was nice but the tub had a really brown/orange stain but we just cleaned the tub and shrugged it off. Unfortunately, the heater in our room wasn’t working so we basically was freezing the whole stay! It was also freezing in the hallways so I’m not sure if something was wrong with their heat. They’re breakfast was okay …it wasn’t much. Once we check out we say our byes. A week later I hadn’t received the $50 hold so I call them and I spoke to someone and was told that the reason being was because I was smoking in my room. So I kinda get mad and ask her what does she mean because we don’t smoke. She proceeds to say that the housekeeper was the one who reported it so I’m just like okay so where the proof because WE DONT SMOKE! The lady then says (with an attitude) well we usually charge $200 for smoking but we only charged you for $50 so I’m just like THAT DONT SOUND RIGHT! If I was smoking you would charge me a smoking fee correct? She then states that I can call the manager and talk to him about it. Honestly this whole thing sounds like COMPLETE BS! I DONT recommend anyone staying here. For this to be a fairly new hotel it has poor customer service and there are a lot of things that still need fixing. I only gave it 2 stars because the...

Worst hotel experience I’ve ever had. We play travel baseball and basketball and spend 2-3 weekends a month in hotels almost all year long, so we have tonsss of experience of spending multiple nights in a hotel with kids and teams. Our kids were being very normal based on their 4-6 years of experience of being in hotels. They weren’t running, they didn’t break anything, they weren’t abnormally loud, and tons of parents were down there supervising, but this girl couldn’t handle people being in the lobby hanging out at 5pm before we were going to dinner and called the cops on us. Then, she called the cops on a different team after us for doing the same thing, similar type of kids and experience with traveling. Our parents have also had awful smelling rooms, the breakfast is probably the worst quality and selection we’ve ever had, and there’s been a man in a van sitting by the pool every day all day long who isn’t staying in the hotel and they won’t move him off the property, but they threaten to evict multiple teams of families who stay at their hotel for 4 nights. Don’t stay here. We never stay at La Quinta, but were forced to by our tournament. The only other La Quinta we stayed at was awful but we thought since this was new it wouldn’t be bad, but we were so wrong. Worst hotel team...