Chick-fil-A — Restaurant in Red Oak

Today, I placed an order through the Chick-fil-A app for delivery. Since my local Chick-fil-A does not directly deliver to my home, the order was automatically delivered via DoorDash. My receipt is in the Chick-fil-A app, not DoorDash. Upon receiving my order, I noticed one of the grilled chicken sandwiches was missing.

I called the restaurant, and Mariella answered. After explaining the issue, she told me to address it with DoorDash. When I contacted DoorDash, they only refunded me $3.43, which is the cost of the bacon with tax from a sandwich I redeemed using my Chick-fil-A points. I called Chick-fil-A again, spoke to Mariella, and explained that DoorDash only refunded for the bacon, not the sandwich. I asked if my points could be returned. She said no and that I would need to reorder and repurchase the sandwich because I had received a refund.

I explained that I was refunded for the bacon, not the sandwich, and that now I was out a sandwich and earned points. To resolve this, I would need to repurchase the sandwich at full price, plus pay DoorDash delivery fees again—an error caused by Chick-fil-A, not DoorDash. The receipt clearly shows I ordered four sandwiches, but only three were included in the bag.

When I asked to speak with a higher authority, Mariella said she had already discussed it with other managers. I clarified that this was a separate issue about missing points, not the original complaint, and requested to speak with someone else. She refused. I then asked when Jeremy, the owner, would be available. She said she didn’t know and claimed he wouldn’t be in that day. When I asked for her name and its spelling, she hung up on me.

I called back and spoke to another manager, whose name started with “Ja.” She informed me that Jeremy would be in around 9:00-9:30 a.m. I asked her to let him know I’d be calling between 9-10 a.m. to address the issue of one of his managers hanging up on a customer. She agreed and confirmed the spelling of Mariella’s name.

This location consistently has issues, but I continue to use it because of Landon, who resolves problems promptly. It’s evident that Mariella requires additional coaching or is not suited to represent Chick-fil-A, a brand known for high standards of...

I was SO overjoyed to find out that WE, the residents of podunk Red Oak, TX were going to get a Chick-fil-A & another plus--I live not too far from your location! SO, twice since ya'll have been opened, I've arrived at the drive-thru right at 10:30, right as the young girl/guy who are at my car window are taking my order, and I've been told that "we're serving lunch right now!" They TELL me "breakfast is served thru 10:30," as I point out that it's still breakfast time, I'm wanting to order the large order of small biscuit sandwiches, but as the 2 teens from one drive-thru line have a huddle w/the teen from my lane, I'm noticing the sign in my face that's got pics of the little pillowy, homemade biscuits w/the tastiest chicken inside each one.....just right in my face!! So, after the huddle, it's almost 10:34 & the person from my lane comes back to my window & tells me that breakfast is over & she is sorry.....all I can think is--REALLY?? I've been here & while ya'll were talking, the items I was planning to order are leaving in every single person's car, packaged up nicely & being given away for free. I don't care if you want to give away breakfast leftovers, but as Christians who close your doors on Sunday to respect your employees--how about showing this disabled Red Oak resident that you practice what you preach! Also, if you're not going to serve breakfast through 10:30 a.m., then shut it off at 10:15.....b/c once this happened, I was stuck behind 5-6 vehicles as they waited for their food, & their free box of pillowy leftover breakfast chicken sandwiches. As I waited as patiently as I could, I did so with very much disappointment b/c I expected/ expect SO much more. I tried to change this to LESS stars--there are many areas of improvement that need to be made. Sincerely,...

It's not often I have enough left over from my paycheck to grab a quick bite from here, but thankfully (kind of) I was able to today after attending a funeral. When I do stop by, the staff is almost ALWAYS friendly, fast, and just overall great; unfortunately, something happened today that's making me question ever coming back. Sometimes (a lot - lol) I'm clumsy; while I was waiting in the drive-through line, I accidentally beeped my horn as I moved a bag (with a box in it) across my steering wheel. Once I got to the window, everyone seemed friendly enough and I made a silly comment about accidentally beeping my horn; no big deal (I thought). Apparently, my order wasn't quite ready, so they asked me to pull to the front; no big deal. After a few minutes, they brought my salad to my vehicle. Everything seemed friendly and fine. So grateful I didn't intend to eat in my car (or use their dressing), as when I unpacked my salad at home, I found the following: no dressing; no fork; no knife; a WHOLE, UNCUT chicken filet; and no napkins. I've never worked in fast food, but I've worked for years in retail; I absolutely understand how challenging it can be to serve a difficult customer (let me tell you, I've had my fair share of being accosted and yelled at!). But I just want you folks (I'm sure, who are mostly good) to know that my beeping the horn was a genuine mistake and I would never dream of making your day any more difficult than it needs to be; I'm just so disappointed that you guys chose to not do the...