Dutch Bros Coffee — Restaurant in Redding

I drove to Dutch Bros, the closest to Mistletoe, with the intention of getting a coffee and using some of my points earned to get that said, coffee. While in line, I got some bad news which distracted me from being ready when the gentleman came up to my car to take my order. I told him that I was going to use my points today and then mentioned that I was sorry I was not ready, I had gotten some bad news and just wasn't with it. He was very kind, in his 20's I'm sure. He responded with such grace and ease and told me it will be ok and that my drink was on him. I was so surprised as I had not expected that to be his response. I said are you sure, he said yes, I hope your day gets better. They don't wear name tags so I don't know his name. He was wearing a gray jacket and a hat. I then drove up to the window where I was greeted by a gentleman with a beard who kindly said to me, I can't do much but I can offer you some human compassion at this moment. Now remember, I was not with it at all, these may not have been the exact words they said to me, but it was darn close. I remember getting teary eyed at the love and compassion they offered to a stranger. It brought back some faith that I really don't have in humanity. But these two gentlemen, whether they were trained by their employer or simply were raised by great parents who taught them well, you will contine to be the place I stop for coffee, because to me, you are the best...

usually i don’t have an issue with this location, however recently i had gone and the coffee tasted foul so i asked for a replacement. the lady who took my order was very nice, however the manager was very condescending and seemed to be having a bad day. he said “i don’t play games, i know your type” and implied that i was trying to defraud him. he wanted me to provide some form of identification, and when i showed him my DoD ID, he accused me of stolen valor. connor was his name, i don’t think he meant to do this but he had spit on me while speaking and the next day ended up testing positive for covid. i have never had an issue with the staff and am a iraq war vet so i’m used to foul language, however that manager is not somebody i would want to interact with. i am giving two stars because generally i enjoy dutch bros coffee and go to their other locations, however my experience with the manager was so negative that it triumphs what would’ve otherwise been a minor...

Let me tell you about my experience with this establishment. Last night, 11/10/18 at 10:05 pm my 13 year old daughter and I pulled in for a hot chocolate. We were just home from visiting her grandmother that has cancer. We sat there for over 5 minutes while a young male employee spent the entire time leaning out the window chatting it up with a young girl in a car in front of us. He looked at us a few times but ignored us. TWO cars got their coffee in the other lane. When the girl finally left we pulled up for service and what did we get, NO ONE at the window to help us. We sat for about two minutes and saw no employees. We drove off and I have to say we will not be returning to this Dutch Brothers ever gain. Shame on you for such terrible...