West Coast Sourdough - Redding — Restaurant in Redding

First and foremost I have been eating sourdough deli style sandwiches since I was a kid in the Bay Area. There’s something nostalgic about a good ol’ fashioned sandwich on a sunny day. I usually eat at “Sourdough Bread Company” off churn creek but my friend and I were going to hang out on this side of town. We roll in casually talking amongst each other. The atmosphere calm and quiet I believe it was about 1pm on a Friday. My friend and I have both worked in customer service and expect to be treated with respect and courtesy. I mean hey I’m spending money here, right? Wrong. The woman at the counter already looked irritated as we approached the counter. In fact I said , “Hi how are you?” first, then she’s like hi I’m good you? Like super short. I ordered the 4” garlic turkey pesto. Now in my experience on this earth. My 38 years of living I have never ever had an exact 4 inches of sandwhich ever from a deli. Usually they hook you up to 5” at least. But here, hell no. I went to get my order and looked at my friend like WTH is this?! It was literally the butt end of the bread and I shit you not it had to be 3”. Like the width of a credit card. I laughed and ate it of course because sometimes you don’t know what people are going through and well I was having a good day and didn’t want to ruin it more over this. I sat there listening to my friend talk and all I could think was wow I’m an idiot for paying 14 bucks for this pathetic sandwhich. I feel disrespected (receiving the end bread piece) and will never, ever, ever, ever, ever recommend nor dine at this place again. I’m a Sourdough Bread Co gal for life! That’s it. I don’t need a response either just focus on customer service and not being such...

I love Sourdough Bread Co. I love their bread and I love their Caprese and garlic pesto turkey sandwiches. All of the locations I’ve been to have been great with the exception of the one on East Cypress.

Both instances where I have received poor customer service from this location, it has been when the woman was working. First time, I went to the store to get some bread and they were closed early. She was sitting outside and I was like I know it’s close to you guys being closed but can you open up for just a few minutes so I can get some bread and she refused. She could not give me a straight answer about why they were closed earlyand then nonchalantly said that all of the systems were down and that’s why the store was closed. With the way she said it and her tone of voice I didn’t believe her, and I told her, I do not believe you.

Today I went there to get bread again, and she was very short with me, rang me up, rushed through the entire checkout process so I couldn’t leave a tip and then when she handed me the bread, I said thank you, and she said absolutely nothing and walked away. I worked in retail and customer service for over 20 years, and the way she treated me both times is unacceptable. I will no longer be giving the E. Cypress St. location any of my business.

If you want to eat in an establishment with crappy customer service, eat here, if not stay away from this location and go to a different Sourdough Bread, Co....

Oh, West Coast Sourdough in Redding, you’ve truly earned your gold star in customer service disasters! ⭐️ Ordered through Uber Eats, only to discover you decided to play Santa and gift my sandwich to some random stranger—how generous of you to use my money for it. When my Uber driver arrived, you had the gall to shrug and refuse to remake it, acting like I’m pulling a fast one for wanting the food I paid for. I had to call and—brace yourself—explain the revolutionary concept that your mix-up isn’t my fault. The lady on the phone? A real ambassador for hospitality, dripping with so much charm I nearly forgot how to blink. She suggested my driver cancel the order, leaving me charged and starving, with a side of “deal with it.” Stellar move for a place I’ve loyally thrown cash at multiple times a month. Oh, and this is the second time you’ve turned my order into a scavenger hunt. Not exactly a glowing look when your staff’s attitude screams “we dare you to come back.” Oh, and owner, must be nice letting this clown show run itself into the ground—check your reviews, because your service is a Yelp horror story waiting to happen. This circus act is giving “how to tank a business” vibes. Props to my Uber driver, who navigated your chaos with more class than your entire operation. Do everyone a favor and get your act together before my next order ends up in Narnia.

Food is great, service...