Bai Tong by Noi Thai — Restaurant in Redmond

This started as a 1 star review updated to 5 for the Redmond location. I do order frequently from here. I really enjoy their food. Good portion sizes for a reasonable price with high quality. Usually. Below is what’s left of my reasoning for the 1 star I initially gave. I’m keeping it so ownership can see and hopefully DO SOMETHING about it.

I will say, this is one of my favorite places to eat- and I do so often. Today, they get a 1 star. My hope is they get better staff to prevent it again.

I’ve been consistently ordering a chicken pad Thai. I don’t know what the “chef” was smoking today, but my noodles are all burned and clumped together on the bottom. And there’s no sign of chicken in my chicken pad Thai! How did this happen?..

Additionally, I was given a portion roughly 2/3 the size of all others I’ve received up to this point. The container is two sections, and they filled one. I’ve never received a split container from them! I took it back and asked where the rest of my order was. The girl said they weigh the noodles out, so it should be the same. (Mhmm, I can feel it’s lighter than any order I’ve had.) I asked for even a partial refund, and she only gave an apology.

Thankfully, when I went back a second time because I found the scorched noodles, the guy said I should get a refund after they check with the manager. No timeframe expressed.

It makes me sad to have this one star here. Like I said- it’s my favorite place to eat. But hopefully with better staff to correctly prepare the food, I (and others) will avoid experiences like this in the future.

5 star review to follow. Just exceedingly disappointed and frustrated.

EDIT: I just scrolled through the reviews. Take a hint, owners! Your current staff is killing your business. Tons of 5 star reviews for a long time. Then, about a year ago. Mostly 1-2 stars with a few high ratings sprinkled in. We are here for your delicious food, and want to support your business. Make it right and we’ll not only stay, but bring even...

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