Chipotle Mexican Grill — Restaurant in Redmond

This is BY FAR the worst experience I’ve seen ordering food with a mobile app. They got our order wrong not once, BUT TWICE for something that should’ve only taken a moment to make. We waited over 20 minutes past our “pickup time”, which was estimated at 6:20PM to get our food. Then when they finally handed us our bag of food we went home and realized they gave us someone else’s food but in a bag labeled with our mobile order receipt. We drove back to the store to get the order switched out, and we waited even longer to get the “right order”. Finally at 7:30pm they give us our “freshly remade” order and we checked the names before we left to make sure the right order. One of the stickers looked old and torn and we almost questioned if they even remade our order or if they still had it in the back, but we wanted to give the benefit of the doubt because it was busy and we were hungry and already in a rush to get home because we had other things to do today. We should’ve COMPLETELY unwrapped our order though, because while all the stickers were correct, every single order was wrong and didn’t match their stickers even remotely. Both burritos were not supposed to have beans(one of us is allergic to beans), and the burritos they gave us had beans, the wrong rice, all the wrong toppings, etc. And the bowl we ordered had the wrong kind of beans, was missing the chicken, and also had very hot sauce on it that wasn’t supposed to be on it.

Usually we wait in line and order in store so that we can make sure everything is right, but since we had three items and only two people(cause we’re bringing it home to someone), we decided to do a mobile order as we were directed in our previous order experience before this one. Last time we came in and ordered for four people the guy making the order got mad and said “Just do a mobile order next time if you are ordering more meals than the people you have in your group”(though that time it wasn’t busy in the store). Despite his rude attitude we let it slide because we know jobs like this are stressful(I also work in fast food) and sometimes it’s a lot of pressure if someone’s already going through a hard time. But I don’t think it’s unreasonable to get what you pay for, and I especially don’t think it’s acceptable for workers to deliberately “remake” everything in our order incorrectly and wrap it in the right labels just because we asked to get our incorrect...

The customer service was horrendous!

I created a mobile order around 11am for a 11:30 pickup. I arrived at 11:30, and there was no mobile order on the shelf, so I waited. After 5 mins, I asked at the counter. The cashier told me to just wait, and didn't check my name.

After another 5 mins, I asked again. It wasn't busy and they had only had a couple of customers. The cashier told me to just wait -- impatiently this time. I asked if she could just check that my order was getting worked on and gave her my name. She did not check, and told me to just wait. I could understand if it was busy, but there were more workers in the store than customers and no one was even in line.

After 5 mins, I was getting really stressed out and worried because they still hadn't given me any assurance that they were working on my order. So I asked again, and the worker was visibly annoyed and got someone else to help me. This other worker also looked really annoyed and FINALLY checked the bags and said they didn't have my order.

All that waiting for nothing! I understand the occasional tech issue, but the customer service was ridiculously rude and unhelpful. If they had just looked and said "Sorry we don't have that order," I could have placed a new order, saved myself all that stress, and not wasted all that time. I was late back to work because of this.

Once I realized I wasn't getting my mobile order, I had to contact everyone at work and ordered again but at the counter. And the workers continued to be incredibly rude during that process. So rude that I wonder if I have an evil twin who menaces their store, because what else could explain this exceptionally bad service?

This was my first time at this location - Redmond Way Chipotle -- and I will NEVER being going...

At least one of the ladies serving at this location is extremely rude and humiliated me more than I have ever been, in my 48 years. I am not returning to this location ever again. When we were initially ordering our food (one vege bowl, one sofritas bowl, and one bean and cheese burrito) she was super rushed and as a result I forgot to ask for grilled vegetables in our bowls. I realized as soon as I sat down to eat and came back to ask for some. This angered this worker, and she started complaining about how I should have been correct the first time because it is a fast-food restaurant. I asked to talk to a manager, because I found that response to be really rude. She said she was the manager. I asked for some way of filing a complaint, and she said that there isn't any. I asked for her name, and she just started to repeat "do you need anything else", in response to anything I said. When I stood silent for a sec, she said that I should move on since the line was stopped (there were two more customers in line). I asked her to come away from the line and talk to me and she refused. I was left without an option to register my complaint or even identify who this person was. As I was leaving the store fuming, she yelled "good bye" in a teasing manner and was visibly laughing at my helplessness and the power she had just...