Domino's Pizza — Restaurant in Reno

I had ordered 1 pizza and 1 lava cake that said it would take 30-40 mins to be delivered. I called the store at the hour mark and the gal on the phone said she was a manager. I told her the tracker said the driver will be here in 40 mins which will put my entire order out nearly 2 hour from the time of placement. She said how weird the tracker says he's on his way right now (I live less than 2 miles from the store) and she said he's right around the corner so hell be there soon. I proceeded to wait another 30 mins and called and talked to the general manager Joshua. Gave him the same spiel on my order and he said well he'll be there in 20 mins. I told him im mad that the girl I talked to before claimed she was a manager and said he'd be there in a few mins (obviously a lie, doubt she even had a time frame just saying whatever to get me off the phone) I told him that's nearly 2 hours now from when I placed my order and it was supposed to be here 30-40 mins. I then proceeded to cancel my order. He said he'd give me a refund and contact the driver. Well 20 mins later the dude shows up at my door. Ringing my bell twice and knocking like a police officer waking up my 4 mons old baby. This was originally a leave at my door order so he shouldn't have even knocked in the first place!!! I made it leave at my door for this exact reason. Now I'm sitting here, kids hungry, I'm hungry, and baby crying. Called the store again to talk to Joshua and tell him his driver still showed up and he goes hmmm hold on. Then gets back on the line and said we called and texted him but he didn't listen. GREAT...

Haven't ordered from this location for a while. Thought I would try their new app. Order was placed successfully and told me to pick up between 5:55 and 6:05. Showed up at the store at 6:00 and sat in the care until 6:20 at which time I went into the store to see what was happening. I provided the above information to the woman at the counter and them some random guy who was making pizzas shouted that line prep was taking at least an hour so if I ordered at 5:30 they would not have even started making my pizza yet. I proceeded to ask why the app told me to show up between 5:55 and 6:05 when the more realistic time would have been closer to 7pm. She informed me they "Dominos" did not have any control over the Dominos app. I asked if the app correctly tracks the status of the pizza from when it comes off the prep line into the oven and then when it comes out of the over. She said yes that is what happens. So I again asked you telling me you have no control over the app and then turn around and tell it accurately track what status of the pizza. That means you have control over the app. That when she wave her hand in my face and told me she didn't need all the attitude. Awesome Customer service-not. acting like I'm putting them out of their way to do the job they were hired for is amazing. Learn that the reason you have a job is because the customer is willing to pay their hard earned money at your store. Without customer you would...

Very poor service, very poor customer care. Called about my food and to when it’s arriving since it’s been over an hour and a half and the manager got all mad because one of her drivers got into a car accident. I feel bad. But really not a customer concern or worry. This should not Have been informed. To the customer it is not a customer worry about how it’s food going to get to them. The manager Got mad when I expressed that it is not a customer problem to why their foods not being delivered. It is Domino issue she got upset. Cuss me out, called me all kinds of names. Denied my refund to my food and we had to go back And forth because I was not going to handle that. This is not professional way for a manager handle customers. She is not a professional manager or really a well trained one. The way she handle the situation was unprofessional. You don’t call people names because you’re upset that’s really childish the manager needs to grow up.a crack head could’ve handle the situation better then the lady on shift. Not okay. Asked for the store managers name was denied that. I’m Not coming back here again and this experience will be talked about amongst my peers. Because this is Ridiculous. And embarrassing for this company knowing that it has workers that will gladly cuss out customers when they are stressed. She should seek therapy or seek better ways to deal with stress and...