BVW Jewelers — Local services in Reno

I went to every top jeweler in town, just to check them out. I had a difficult case: an antique eternity ring in platinum that was the wrong size, and the setting was wearing out. Since it was my mother's wedding ring, I wanted to re-size it an preserve all its original charm and grace. Another top jeweler in town (the one with the HUGE billboard) said they would have to send it out and it would take weeks, without any way for me to see the mysterious master's work first. I said "BVW said they could do it in house." "If anyone can, they would be able to," conceded the top chain store. Back to BVW I went. I must admit, I am not an easy customer. I am demanding, exacting, and I have at least a dozen questions. Each time I go in, they are very patient and happy to spend as much time as I need. The best part: I do not approve of supporting conflict diamonds, and BVW shares this approach. I am not sure why they and other jewelers are not more outspoken about opposing this problem with their industry, but It was very important to me that I support an establishment with a policy in place. Even if you find a design you like better someplace else- (not likely, given their ingenuity), you are better off having them design it exactly to your specifications with their 3D printer design process. You can actually try a prototype of your design on before its made in metal. Doesn't fit quite right? Feels weird? They can and will fix it. They will not stop until you are happy. Really happy. There are a lot of nice jewelers in town, even ones with great taste and customer service. But if you want to support ethical diamonds, appreciate artistry and creativity, and are ridiculously picky like me, we will be seeing each other here. Even if you try to go somewhere else first. We all have jewelry that is missing a stone, outdated, should be a pendant or ring instead. I know you don't want to take it just anywhere, but you don't have to spend all the time I did going to every darn place in town. My mother's wedding ring looks gorgeous, fits perfectly, and now I get to wear it every day instead of looking at it's sad worn-out setting in my drawer every day. Just remember: they genuinely want you to be happy. If it's not perfect, you will not feel bad asking them to fix it. Good jewelry has to be perfect, and...

Britten is a really cool dude, he did an amazing job on the engagement ring that i bought and he is a very easy going guy. Everyone in the store is very nice, I have been in jewelry stores where the people are pretentious and disinterested. This is not the case at BVW. That's all the good, but after the purchase of the ring and another item I have spent near if not slightly above 3K at this store and asked for certification of quality on the ring as well as the gem in the ring. I received receipts and information on policies for the store but no certification or information on the piece. After getting the ring sized which was done in a very timely manner we asked about an appraisal on the ring which we were told the appraiser will be in on Wednesday and to call ahead of time. The appraisal of the ring now will cost $100.00 dollars if we would like to wait an hour while it is done or $75.00 if we wish to leave it for 5-7 days... For a product that was bought at the store that information should be readily available as most people insure their engagement rings. The color, cut, clarity and Carat weight should be in their system and an appraiser it seems should do this before purchase as part of the buying process... With a piece of jewelry at this price and quality I feel that this should be done at time of purchase and at no extra cost. It really is a great store with great people, Maybe ask for this information before purchasing which is also on me for not...

I have my grandmother’s ring. I’ve been wearing it everyday for 3 years since I found it among my father’s belongings when he and I were sorting through his house to move into his new house (the only 70 something I know who upsized in retirement!). One day I was moving too fast and smashed my hand between a door handle and a wall. My grandmother’s ring was smashed and a diamond fell out. I found the diamond in my other hand as I had grabbed what I thought was my “injured” hand. My hand was fine.

I took my ring to another reputable jeweler in town who wouldn’t repair but would only reconstruct it. That is not what I wanted!

A longtime Renoite recommended BVW to me. I figured it was worth a shot… what could it hurt. When I entered the store I was warmly greeted. Jenny took my ring as I told her the story how my father came to have it, how I came across it, how I smashed it and how the “other guys” wanted to recreate it. She was certain her jeweler could repair it to “factory condition”. YES!!! My grandmother’s ring was going to have an entire new lifetime of memories!!

Two weeks later, as promised, I got a text that my ring was complete. I had been quoted a price that I was completely satisfied with and the final cost was even less! I had never seen this ring look so good in all the 40+ years I remember seeing it on my grandmother’s hand (or mine either!!). I could not be happier with BVWs work. I would highly recommend them for anyone looking for...