Feng Cha — Restaurant in Renton

There should be a way to process refunds for online orders. We placed an order for pick up and when we got there, they were out of boba. Instead of being able to get a refund, they said our only options were to either wait a half hour (which is more like 45 minutes) for the boba to cook or to “come back another time to talk to the owner” because the owner wasn’t working that day. We had a feeling that if we were to come back to try to get a refund (which we shouldn’t have to do), they would have no idea what we were talking about. Also, they weren’t closing for another 5 hours, so how could a boba shop not have boba prepared when you can see exactly how much boba...

I ordered my bubble tea with less ice, but I received it with like regular ice. And the bobas are too little as well. It did not happen just once, it happened every single time. The employees poured too less tea and it didn’t fill up the whole cup so he put more ice to fill the cup -.-. The employees didn’t care about my instructions for my order. Moreover, the taro miIk tea is not fresh at all. Onetime I ordered a taro milk tea with no sugar, but they couldn’t adjust the sugar level because the taro milk tea is made in advance in a bucket and they didn’t tell me about that too. So I ended up with the drink wa...

When I visited the establishment while feeling unwell and craving egg pudding in my milk tea, I couldn't find it. I asked an employee about it, and although she initially seemed kind, she later began speaking negatively about me in Vietnamese to another employee, assuming that I couldn't understand. She referred to me as "my trắng" (white girl) and said I was taking long and I was stupid in Vietnamese, despite the fact that there were no other customers present besides me and my sister. Their place looks clean and the drinks weren't bad and they were nice when speaking English but were nasty assuming I...