Royal Orchid Thai Cuisine — Restaurant in Renton

I love this place food, and all my family.. we been there at least once a week.. but we stopped come there after month ago happened.. and I called king county health DPT requested inspection theirs kitchen.. We been there earlier weekend dinner, ordered 4dishes entree, I enjoyed like we used to be with my parents.. I took left over Togo boxes, feeding to my brother after dinner.. also my brother like this place.. so back home feeding to him, he enjoyed like us, he found it insect in one of dish.. IT WAS COCKROACH! I took the picture right away when he found it... It cooked very well with seafood.. lol.. So I called restaurant told them what was going on, let them know. She couldn’t understand what I was saying.. she said I will talked to manager can you hold? I didn’t expecting free dinner or next time free at all.. I don’t want to any other customers food like this kind of happened again.. she back, sorry can you bring all of those we will make new one.. come on people! Supposed to be take serious.. Kids to elderly customers eat food there.. they can be cause to sick.. I was expecting answer, manager took my phone call, we will figure out our kitchen what is going on where it come from.. something serious words not only sorry.. I felt they never took the serious.. even busy hour not supposed to be it.. So I call next day call king county health dpt asked to them inspection theirs kitchen unfortunately.. I felt really sad BC one of my best restaurants I had to do for other customers.. I still have one star BC not sure their kitchen conditions.. or cleaning vegetables well before cooked.. but food is very very good for long long time ago.. probably it was happened my dishes unluckily but it cause to people sick!!!! Serving good food is important but solving bad happened wasn’t right.. So we will away this restaurant.. even they gave me mobile no, sent picture, I did.. even didn’t say anything... sorry for everybody who love this place.. I love to die this place food!! But not want eat...

I was really excited to try this place but was severely disappointed.

I ordered two orders of pad thai chicken and two crab delight appetizers. One of the dishes was 0 stars spicy the other 2 stars. I wanted to judge their level of spicy. On the 2 star spicy dish I ordered extra meat. I wanted to judge the level of meat given between a regular order and extra meat. I was of course charged more for this.

Here is what I experienced. The noodles were stuck together like a brick on the bottom and loose on the top. I utilize chopsticks avidly, when you can pick up the whole dish...there's a problem.

I started with the spicy 2 star dish with extra meat. I was delighted to see a double portion of meat. although the noodles were like a brick I continued to search the flavor. Unfortunately not spicy at all. The dish was less spicy than expected almost blandly spiced.

I moved on to the dish with 0 stars their original prep. I was displeased as I only had 3 pieces of chicken in the dish the size of a 50 cent piece. This dish made me feel like either both dishes were prepared at once and no thought given to the order. Or the extra meat I paid for some how transitioned to the chicken owed me taken at a loss because hardly any meat was in my original dish. If they prepare the most basic Thai dish like this what does that say for the more complex dishes?

I understand people love this restaurant, that's your right. But from someone that has tasted quality thai food with careful prep this place falls short. I will never eat here again. My only other regrets are I tipped so heavily in my excitement and spent $50 for this experience.

Also while the crab delight had a great taste, I highly...

The food here is WONDERFUL...but the service is some of the worst I've experienced, especially for the price point and quality of the food. It is no small thing for me to spend good money on good food, and I'm willing to do it for the experience and especially to support local businesses. But I will never be back to Royal Orchid again after my experience tonight.

We've eaten at RO a few times with no issues, but tonight, the restaurant got our delivery order wrong, and when I called to politely let them know and request they correct the order, the clerk was rude from the beginning - saying things like, "what do you want me to do about it?" and after requesting they replace the order, "are you going to bring the other order back?!". In the end he told me all they would do is tell the chef to be more careful next time.

He then, without ending our conversation, proceeded to yell at, what sounded like the kitchen staff, while I was still on the line for a few minutes. I stayed on the call, thinking, maybe he changed his mind and was asking them to replace our order. After a few minutes of listening, I am guessing when he realized he never disconnected the call, he hung up.

No apology, no replacement, no credit for the wrong order, nothing.

Restaurants make mistakes, I get that - I have worked in restaurants. And typically a good restaurant, when they do make an error, they try to make it right in some way. The food may be great, but this service experience is enough to make me never...