Dunkin' — Restaurant in Republic

just ridiculous. I should not have to plan for an extra 20-30++++ minutes in my mornings to stop at Dunkin for coffee. If I could give zero stars I woulda. And it’s not about Dunkin as a whole because I love Dunkin and I literally stop at the Dunkin in Republic EVERY SINGLE DAY during the weeks. I always order ahead on the app. I literally order when I’m in Billings because I know that my is not going to be ready when I get there. Carey (the manager) has absolutely ZERO customer service skills, no sense of urgency WHATSOEVER, very obviously cannot multitask to save her life. It takes her 5 minutes to make one freakin coffee. And she never greets any customer when they walk in, never says a word to you while you’re standing there at the counter for 5+ minutes waiting for her to help you or even just look in your direction. And Faith is just as bad. Almost every morning it is Carey and Faith working together alone, the screens have tons of orders in red on them, their workstations and the place is a mess when it’s them working. They are rude and barely speak to you and my coffee is always either made wrong, tastes nasty, or not ready and I have to wait forever.

Mel and Nat are always great, my coffee is always ready when I get there if they’re there. They’re both very nice and always greet customers, are friendly and smiling. Jacob and Jordan are both great as well, never had to wait 30+ minutes for my coffee when any of them are on shift. The place is always clean, things are stocked, there’s virtually no line or wait when it’s any of these four.

The inconsistency of the coffee is so frustrating, somedays it’s the best coffee I’ve ever had in my entire life and somedays it’s the worst and I can’t even drink it. I have reviewed before and spoke with their branch manager. I understand changes will take time but things need to be fixed. And I’m not the only customer who feels this way, there are many people I see every morning there waiting, just as angry and frustrated with the staff here as I am. I have told them to leave a review as well. Sorry for the harsh words but at this point it’s getting a...

If I could I would give this location 0 stars. Staff is completely rude like they have other things going on that are more important than getting orders out. Numerous times going through the drive thru for 2 drinks and 2 breakfast items they have sent us to wait for about 15 minutes with no line behind or in front. While waiting the most recent time, we noticed someone poking their head out of the back door to vape! Additionally every time we are told to “pull around” multiple employees come out and have a smoke break. Every time we order donuts (in the morning keep in mind) they have been stale. The last time we went we ordered two large size drinks with light ice and they were only filled a little over half with coffee. At that point we should’ve been charged for a medium at the most. We were told “since you asked for light ice we can’t fill it up completely”. I have never had this issue with any other restaurant, if you ask for less ice then that means less ice, the drink should always fill the top. Other times when we have not asked for light ice the drink still does not fill the entire cup and we can take at most 4 sips and no more coffee meaning it always has way too much ice (per why we asked for light ice) I will never go to this store again and since have told everyone I know not to come to this location because of how poorly it is managed...

We tried to order a variety of dozen donuts in the drive thru. They said they couldn’t do that (which I’ve never heard any Dunkin say before). They said we’d have to come in the store if we wanted specific donuts added to our dozen, again I’ve never heard of that out of all of Dunkin’s I’ve been to. I came inside and the workers were rude, I waited to order and the workers including the manager, giggled and gave each other looks when looking at me….I asked to order a variety dozen and they acted like it was an inconvenience to ask for something that, which I know the chain offers to its customers. I still stayed and tried to order and they stopped me to share they can only give me the donuts in their display case, literally half of their donuts were gone, including classic flavors like glazed, chocolate glazed, they only had random flavors….it’s not even late in the day, it’s the early afternoon. Customer service was horrible. They acted like doing their job was an inconvenience. The manager didn’t even try to help. Horrible experience, young workers acted like they shouldn’t be bothered by customers….sad, need better customer service at...