Ono Hawaiian BBQ — Restaurant in Rialto

Today I went around 330pm and I had my service dog with me. The lady at the front told me I can not have my service animal in there. She stated that I need to have some kind of proof such as a vest or paperwork for him. There is no such thing as that for service animals. She was very rude, ignored me after I calmly tried to explain to her. Than when I waited outside waiting for my food she came out and I asked for the owners number she did not want to come out. So again I had to go in and be told no pets allowed, even though I was waiting for her to give me the number. I want the owner to get...

Order wasn't ready after placed online. After 25min of waiting and just wanting to get home and eat we realize they forgot a whole plate. We go to call them and let them know what happened and ask if they needed the food brought back or if we could just go get the missing plate and no response. After driving back with food to receive missing plate they refuse to replace whole order after waiting more additional time for the missing plate. If your in rialto just go to the one Renaissance Pkwy. It shouldn't be that difficult. It was $40 for 3 plates with hardly any meat on...

Ordered 2 platters, one with veggies the other without, My server Michelle got my order wrong and instead of just replacing the lettuce on a side plate she calls her co worker Laney and they tell me I’m the one that order wrong and that I need to purchase the veggie as a side, Didn’t want to ruin my meal so I did but I think better customer service goes a long way and they could have just replace the order or add the veggie on a side plate but that’s what you get with bad management standards, I didn’t feel like arguing over who got the order wrong but I think neither...