Dessert Lab — Restaurant in Richardson

We too thought we had found a hidden gem like others had mentioned. However, this place was absolutely awful. There were four of us and all but one of us could not even take much more than a bite of our dessert. All of the desserts left terrible aftertastes. I don't know if it was fake products or what, but it was just a waste of money. The first dessert was a hot fudge sundae and it was not hot fudge at all. It was a syrup that they used, a runny chocolate syrup like? Something like a Hershey syrup but worse. We asked if they had hot fudge like the sign said and no they did not. The second dessert was a cookies and cream milkshake that wasn't fit to eat. The milk, tasted sour and was so runny. It was like drinking water. The inside of the cup was also squirted with this runny chocolate syrup. The third dessert was a really cute dessert which looked really exciting. However, it was made with a waffle type item, but our guest thought the waffle tasted quite like a cardboard. Our last guest had a glazed donut filled with ice cream. That was the only ice cream dessert that was completely edible and that guest was pleasantly surprised and satisfied. There really wasn't anything wrong with the help. The lady was quite pleasant. She was sweet and she smiled. She was very polite. It was, however, a very big turn-off as in between customers she would clean the tables with the product called Fabuloso. It smells a lot like Spic & Span and is super strong. Almost like Pine Sol. Well, we really appreciate you trying to be clean. It would be appreciated if you wouldn't clean with such strong smelling cleaners as we tried to eat. IT is a complete turn off!!!Last but not least... The decor needs a little help. You've got a darling little icon. The little ice cream with the donut is so cute you should concentrate on that theme. Currently, It seems like you're still celebrating Christmas, and Valentine's Day together. All the ivy on the wall is dusty and not attractive. You have a great little place that could really be a hot topic!!! Using cheap products........

My first impression is that this place is super cute. Then they have a variety of desserts, but the Wafflewich caught my attention. I ordered it just as it showed in the picture, and it was extremely good. The waffle is soft and spongy, neither burnt nor dry, and the ice cream is of course wonderful lol. For the toppings, I was so surprised that they had my favorite childhood which is 'chocolate rocks', l'm so happy that they brought me back to my childhood🥹. As for the décor, as my 1st impression, it's so adorable and exquisite that they included two little swings, which are perfect for people who prefer to live virtually. They have a lot of board games for groups of people, including the Uno deck, but in a large size that is really humorous. And my last impression here is that one of my friends asked if she could buy just 1 waffle only, but the lovely friendly staff member gave it to us for free😭. I was really surprised and fell in love with this place more. But if you guys intend to go there and want a free waffle, you should be aware that they can't always offer you one for free. If they still charge you, I hope you will still be nice and pleasant to them because they are very friendly and showed a happy face to see the customers. And yeah I will definitely come back, thank you for reading...

Dessert Lab (Richardson): Where Logic Melts Faster Than the Ice Cream

Listen, I wasn’t planning on reviewing Dessert Lab. I thought I’d let my unremarkable dessert experience quietly fade into the abyss of mediocrity. But here I am, typing on this tiny keyboard because the service was so baffling it deserves public recognition.

I ordered a dessert that included ice cream. Simple, right? Wrong. They sent it without a lid. Let that sink in. No cover. No seal. Just a styrofoam container filled with what I can only describe as “puss-colored sugared milk” by the time it arrived. If the goal was to create a dessert that doubles as abstract art by the time it reaches your door, congratulations, Dessert Lab, you’ve nailed it.

The container itself seemed sturdy enough—solid construction, good intentions. But a lid? Apparently, that’s where Dessert Lab draws the line. I’m not sure if they’re cutting costs, testing the Uber guy’s balancing skills, or just trying to give me a taste of existential despair, but the result was an edible (debatable) science experiment that I didn’t sign up for.

Would I recommend this place? Only if you’re in the mood for melted disappointment. Dessert Lab: where dessert delivery dreams come to die,...