Fatayer — Restaurant in Richardson

If I could give this place zero starts I would, Fatayr. Dining in here was a Catastrophic Disaster.

If you're considering a meal at Fatayr Restaurant, think again. What unfolded during my visit from Columbus Ohio for vacation was a comedy of errors so profound that it would be laughable if it wasn’t so frustrating. Here's a detailed breakdown of why this place is a nightmare:

Terrible Service: The service was a dismal failure from the start. The staff, resembling clueless novices, wandered around aimlessly, incapable of managing the simplest of tasks.

Language and Communication Issues: Placing an order was a test of patience as the server couldn’t understand basic English. When we spoken Arabic with a different dialect, he acted as if we were speaking in tongues. Communicating here is more frustrating than solving a complex puzzle.

Absurd Seating Charges and Poor Conditions: They charge for the privilege of sitting at one of three flimsy plastic tables crammed into a cramped space, akin to paying for discomfort.

Order Chaos and Cold Food: After changing our order to dine-in, our food was lost in limbo for over an hour. Upon inquiring, we were met with excuses ranging from "You didn't order" to "It was ready but forgotten because it was initially to-go." When our meal finally appeared, it was stone cold, as it had been neglected while the staff blatantly ignored us.

Inexcusable Dining Experience: The server dumped our cold, incomplete meal on the table, throwing bread directly onto the surface without a basket, a stark contrast to how other customers were treated. The lack of basic dining ware was the cherry on top—only two plates and no spoons for six people. Requests for additional items were met with a slow drip of supplies, one piece at a time.

In summary, Fatayr Restaurant is an establishment best avoided. The entire experience was fraught with incompetence, rudeness, and neglect. Didnot even get a sorry for this nightmare. Save your time and money by dining...

I've been coming since it opened and largely have not had any issues and have always found the food good. After coming for about 6 months for the first time it seems that they've decided to charge people for sitting and for having the tea that up until that point had been free which is fine It would have been nice to be informed that they are not charging for tea. However being charged for sitting was pretty odd as I've never seen that happened to anyone especially when the place was empty. Perhaps the old ball guy there did not like me lol.

Additionally they claim my friend had not paid for his food and made a little bit of a fuss over it their system does not seem to have any have any form of receipts or they just don't give it. so he needed to show him his bank account transactions which maybe could be a genuine mistake but could have been avoided if they had a proper point of sale system

The wait times have been increasing also from what used to be a 10 minute wait it's now gone up to 30 which is fine if they're busy it's good that a small business is growing.

A secondary issue is difficulty in communication It doesn't seem any of their speaks very good English which is fine if you can just point to pictures but it makes resolving any of these kind of situations a lot harder.

Overall good food but being charged for sitting and how they treated my friend definitely has soured this place for me. I don't think I I will continue recommending this place...

As someone who has been indulging in fatayer my whole life, I can confidently say that Fatayer stands head and shoulders above the rest. Their craft is nothing short of world-class—each bite is a testament to their deep expertise and passion. It’s rare to find a place that not only meets expectations but consistently exceeds them. This is, without a doubt, my favorite fatayer spot ever.

That said, I’d like to offer two important suggestions that don’t reflect the quality of the food but do impact the overall dining experience:

Seating for Families: The current setup feels uncomfortable and a bit restrictive for families who wish to dine in. A more spacious or cozy seating arrangement could elevate the experience significantly.

Entrance Design: The entrance feels awkward—dark and maze-like—which can be unwelcoming, especially for women or families coming to dine in. A more inviting and well-lit entrance would make a great first impression and better reflect the excellence of the food inside.

I truly hope the owners take these notes into consideration, because everything else—from the food to the service—is simply on another level. Fatayer is a gem, and with a few tweaks to the ambiance, it could easily become the go-to destination for food lovers from...