BJ's Wholesale Club — Restaurant in Richland Township

My experience at the BJ’s Wholesale in Quakertown was the equivalent of a disastrous first date. I have been a Costco Member for the last two years and I received a $100 GC for Christmas to see if it might be a suitable alternative. Product wise, there were some pluses, however, concerning the customer service I received, I may be hard pressed to make the switch, let alone return.

My father was told that I could acquire a ‘Day Pass’ as a non-member when purchasing the GC prior to the holiday, at a different BJ’s Wholesale. I went to the customer service counter and the young lady, who may have been plucked too soon from training, informed me that no such offer was available. Perhaps a misunderstanding from my father’s end. She then, told me I could only use the card toward a new membership for $55. I was not yet enticed. I called my father on the phone in front of her to see if there may have been some confusion. Clearly, both he and I became annoyed as the issue progressed and the promises made (at least to his understanding) as incentive to purchase the GC could not be fulfilled.

After I finished my phone call, the young lady remembered to mention a current promotion where we could try a new membership for $25. Convenient she missed this on her first sales pitch. At this point, I was so unimpressed with her customer service that I didn’t feel the desire to commit to any membership. I’ve wasted nearly 15-20 minutes with her lack of assistance. I left and went to my car to call the location my father purchased the card at. I was helped in under four minutes by a very knowledgeable employee named Chris and informed that while there indeed was not a Day Pass, as my father misunderstood, I am eligible for a three month free membership experience that SHOULD have been offered to me. The difference in quality of service over a phone call from Chris, nearly undid the ill will had developed based on the poor service I received inside this location.

When I returned, i waited in line...again...and informed the young lady that I spoke to someone from the other location and I SHOULD have been offered the trial membership. Her reaction could only be described as utterly unaware or willfully ignorant. At this point she said she had to talk to her manager, whom she called and informed ‘The member with the gift card came back...’ This means that she had already spoken to the manager about the situation, had no solution set in stone (and continued to play unaware of the trial membership) and the manager did not think it worthwhile, on a relatively inactive Monday morning, to come and introduce an already inconvenienced potential member to the benefits of joining BJ’s Wholesale. I’ve been in customer service for a decade and a half, and this is how you lose patronage 100% of the time.

After the customer service representative finally issued me my trial membership with the enthusiasm of a patient having blood drawn, she gave me one of my member benefits, a coupon book...with several of the coupons already removed.

Please, BJ’s Wholesale, my membership at Costco is up around the time of my trial membership...why would I ever give you a...

Great store overall, pounds to pounds and dollars to dollars Costco has higher quality for way cheaper consistent over time . They have big box model and boutique items T wholesale prices look at there diamonds. BJ s cannot offer the clarity, cut, or SIZE. Or the gemologist certification. If you have a serious inquiry. I'd be willing to talk. Plus they are so exclusive. Anyone in the kitchen knows the gold standard mixer, well kitchen Aid did a Costco exclusive where you had the choice of 3 hard to get colors AND a Costco exclusive membership deal an attachment. The same motor size. (Not available at Macy's) so the smaller motor size next size down sold for $150.00 more with out the attachment or the other colors. It's that type of exclusivity they can offer to customers. If they bought out a special DKNY women out coat, if you like it, you know to buy it now because next week when you come back, they are all gone. I bought LENNOX STEM WARE WINE GLASSES, THE VERY SAME PATTERN MINUS 2 GLASSES AT MACY'S WAS 45.00 ON SALE FOR 6 GLASSES. COSTCO SOLD the same pattern (exact item, mfg. Etc.) 8 Lennox glasses for $19.99. why is Macy's going out of business so even if you were a Saturday/ Sunday morning Macy's shopping pass clipper in newspaper or you discovered the digital shopping pass. Costco exclusivity deal smashed the Macy's pass and then some and those are a few in many . I went to Best buy to understand the computer language and specs I took the Costco coupon book for the same computer I would have to pay $175.00 more, mind you the screen at best buy was 15.2, Costco was 17.0 and Costco computer was faster, had way bigger memory, and could do 4\x's more things at Same time with out slowing the computer down, again I didn't know still don't technical computer jargon. My son's do praise God. Anywho I paid the guy $20 for his Time, he told me that they could not price match obviously there computer could not match the specifications of Costco and it...

Quakertown BJs has the worse customer service. I had placed on order on the BJs app., after 45 min I received an e-mail from BJs saying my order had been processed and was on it way. An half hour later I revived a text saying there was issues with my CC. I checked my CC statement on line and it showed the payment was pending. I called customer service at the Quakertown Store. The lady at the desk new what I referring to, but she had no answers and transferred me to a supervisor. When I was contacted to the supervisor he didn’t know what I was talking about, he checked their computer and said they didn’t have an order for me. I told him I had the Order number and that is was ordered through their app. He didn’t want the order number, he said he would transfer me to customer service they could help. Of course customer service then transferred me the store manage. The store manager said I would need to call their 800 number, because even though the order was placed through BJ app, either door dash or intrastate card gets the order not the store long story short, don’t pay the $106 for BJ same day delivery, because it’s actually insta cart or door dash delivering, and they are much cheaper. After 2.5 hrs on the phone and talking to 8 different people, my order...