Long John Silver's | Taco Bell — Restaurant in Richland

Went in as before and unlike other days, this visit to LJS was horrendous. The young man at the cash register was green as to taking our order. I can accept that since we all have to learn sometime. He called another young lady that took our order and was surprised as to her rude answer and tone expressing that I couldn't have what I was asking. Then after placing our order it took them more than 20 minutes to supposedly get our order. Their excuse: "we have to make everything fresh". What we were suppose to get was freshly cooked fish, french fries and hush puppies. To our surprise the food was atrocious. The supposed freshly cooked fish had been either left over and reheated or they over cooked it. The fish itself was 1/4 inch thick almost like a pancake. The batter was so overcooked a dog biscuit was more soft and chewable. After taking off the stone hard batter I was left with a small 2 inch flattened pancake piece of fish. The Hush Puppies were hard as a rock and the inside was raw. the only thing that seemed to be freshly cooked was the fries. So bad was the food I will never go again there to eat. And that is not the end of it. In the 1/2 hour we were there crunching the food the counter was three customers that had picked up their food and had to bring it back in because their order was incorrect. Someone needs to manage or supervise this fast food restaurant. This all took place today...

The thing about this place is it's so darn good while so darn bad for you. Which is why I rarely ever go. But today was one of those 'rarely ever' days. I think the last time was in 2017, yeah, way too long. Woke up severely craving that combo cod and pollock golden and melt in the mouth need. I fought the craving. Looked at the menu online and still did pretty good fighting the craving.THEN. Suddenly realized I needed a car wash and THEN decided it must be the car wash in West Richland, THEN figured since I'm out that way, might as well, after all it has been since 2017, give in to the mad crave. Ahh see how nicely that all worked out? LJS has such delicious fish, even the salmon. Hushpuppies are the best. If only they had mashed potatoes they'd be darn near perfect to me. Recommend. Not fancy, but great for a quick...

Kind of exactly what you expect in an express fast food franchise. A big plus was that the Long John's side isn't as popular as the Taco Bell side, so my order was cooked while I waited. Fish was perfect, but the fries were definitely lack-luster at best. Will skip next time and do extra hushpuppies because those hushpuppies were straight up sublime. I'm a Georgia boy, and I know hushpuppies. Could not believe they came from a Long John's express. The young man who waited on me, I believe it was Nate (Nathaniel), was extremely polite and helpful. Even my wife, who does not eat fish, was pleased with the fish and hushpuppies, but agreed the fries were too "cardboard" like. We will be doing the fish and hushpuppies on a regular basis. Really nice break from burgers...