Starbucks — Restaurant in Richmond Hill

Let me begin by saying if I could give 0 stars for my experience at this Starbucks location, I would. My husband and I were traveling back home and stopped at this Starbucks location. We have stopped here quite a few times while traveling. We never had a problem until yesterday, November 24th. I ordered my usual beverage and my husband ordered a Chestnut Praline Latte. My beverage was made incorrectly, however, the Barista D. remade it after realizing it was wrong. I don't want to include her name in this review as she corrected her mistake while extending fair customer service. My husband requested light whipped cream for his beverage. The Barista whose name I didn't see on her apron acted as if she bought the whipped cream and she was going to run out by putting a little more in his cup. The beverage was supposed to include the praline topping on top of the whipped cream. We politely brought it to her attention that she didn't include the toppings. She made sarcastic remarks about not including the topping. Her response was "Oh dear, how could I forget the topping." "The drink is just all wrong because I missed the topping." "Boo who", I'm so sorry, I missed the topping." My response was, "As you should be sorry." If we are paying nearly $10 for a beverage, the Barista should be qualified and experienced enough to at least prepare it correctly. She DID NOT present herself well. Her customer service skills were dreadful and her attitude was disgusting, to say the least. I go to Starbucks regularly and I buy their beans to prepare my coffee at home. I'm not your average Joe when it comes to coffee. This Barista was African American with a scarf around her head as if she was going to bed. I'm describing her because I didn't see her name on her apron. Had I seen her name it would be included in this review. Starbucks please hire individuals who are proficient at their jobs while extending excellent customer service to...

Ordered 2 White Chocolate Moca & 1 crunch caramel frapp. There was no line. I was the only person ordering. 3 people behind the counter. I repeated my order 3 times to the girl at the register she seemed to be sick (coughing & wiping her nose). Drinks come out 10 min later. Nobody says anything I just noticed 3 drinks sitting there. Grab them taste it realized it was hot chocolate. I informed the barista that my order was incorrect. The girl that took it order seemed just confused even said I in fact ordered hot chocolate & I explained that I didn’t( she might have just heard chocolate after she was done coughing). Not upset just waited there until they decided what to do. I left to put my things in the car. I coke back the drink were done in less than 2 minutes. I walk back in see 2 drink yet no sticker on the cups and the workers indiviso conversation was too important to stop and simply say “yes ma’am those are your drinks” . Overall would rather have had a refund than my drinks that still don’t...

Starbucks usually between 7-8 am nice and helpful staff are working know me by name, my order etc. This morning 01-10, at 10am seems to be a different staff, no type of kind customer service at all. I waited at the cashier to place my order while two staff members were talking which is fine be at least acknowledge me. Then I was just stared at I gave my order no thank you or any type of just basic communication. I waited on my order heard my name got up grabbed the cup that my name was printed on sat down. Took a sip notice it was not what I ordered took it back stated it wasn't mine no one said a word walked around ignored me then I noticed another cup with my name on it which was my order. The guy wouldn't even say anything. Finally, a young lady said something and took the cup from me. Never had such disrespectful attitudes from any Starbucks. It was just weird. Between 7-8 on weekdays the staff...