Arby's — Restaurant in Richmond

I ordered the Roasted Turkey Ranch and Bacon Market Fresh Sandwich and a Coke Zero. It always tastes good. I just wish the Richmond Arby's restaurants would allow mobile ordering on the app. Every time I try to put the app on my phone, it says they can't do mobile ordering at these locations. UPDATE: May 1, 2022-I was told in early April that one could start using the Arby's app to order from the Richmond restaurants sometime in April. Last week, I found in the Play Store that the app had been updated. I loaded it on again, and you still can't order from the Richmond restaurants on the Arby's app. When can one be able to use the app to order from the Richmond restaurants? UPDATE:. July 12 ,2022- Last night, I came to this location after going to a friend's house. I normally go to the Eastside location, but this one was closer to my friend's house. I did a mobile order with a Chicken Bacon Swiss Sandwich, Medium Crinkle Fries, and a Coke Zero. I picked up my order, and when I got home, I discovered I got my drink, but instead I got a Buffalo Chicken Slider and a Large Curly Fries. I didn't have time to go back and get it done right, so I ate it. I emailed them, but no response and had no time to call them. I am letting them know here, because I know managers read Google Maps. I don't know what was wrong with the people at the west side last night, but the manager should reach out to me. Next time, I am going to the east side. UPDATE:. April 6, 2023-The last time I was here, I was not happy. I had to stop at the west side location on my way to a service on the west side. I ordered a Smokehouse Brisket Sandwich, Crinkle Cut French Fries, and a Coke Zero. I was delicious! My order was perfect! I have always liked the Smokehouse Brisket Sandwich with the brisket and the sauce. They made some improvements since the last time I was here. They do need to clean the tables, because there was trash on some of them. I was the only customer in there dining. Most people were coming inside to pick up food, or going through the drive thru. If they didn't have dirty tables, more people...

I would give it Zero stars if i could.At 3:20pm me and my 6 year old son walked in wanting french fries. The cashier nearly trampled my son as she was trying to rush out the door while putting on her jacket just so she could get a cigarette she did say sorry but as she realized she has to do her job she rudely asked me. Are you going to order food? I said yes then at the counter as I started to order she interrupted me and told me I was ordering it wrong and lectured me if I use my brain And thought about where I'm at I could clearly order it the right way. (Seeing she has little intelligence and has previous drug use in her past) i tried to hurry it along by interrupting her lecture by saying I'm kind of in a hurry she got and attitude with me Seeing the attitude I decided to leave the establishment because she would be part of making mine and my son's food... I don't wish anyone to be fired even a rude bitter person like this cashier. But I do hope the management checks her attitude. And explain to her A question answered is suffice. When she asked what I meant by " regular" fries and I answered crinkle cut there is no reason to talk down to me or give me a lecture, especially when if you Google Regular fries at arby's you get thousands of pictures of crinkle cut fries and if she wasn't rude and let me continue my order The next words out of my mouth would have been one small curly fry. Management, if the job is that complicated for...

This is no lie. And I would never leave a review for a fast food joint. I mean, it's fast food, why complain? But this calls for a review, a scathing one to boot! I went inside, thinking it would be quicker. I ordered two chicken sandwiches. They told me they were out of chicken; the wait was 20 mins for them to fix it. I waited, no problem. I finally get my meal, drive home, go to eat my sandwich and all it was: a bun, mayo, stale letucce.... absolutley NO chicken. I mean it. They forgot the chicken. I waited 20 mins for them to make chicken, and the disgusting employees forgot to put chicken between the buns. When I go there demanding a refund, I had to wait 10 mins. No one said sorry or had any excuse. Just bickering behind close doors. I did get my refund. I called the # on the back to leave a review; they did call back; whoever made the call said "it happens sometimes." I'm at a loss for words. The place was gross. They were stepping on fries, roast beef, ketchup, trash bags. No one used gloves. Everyone was coughing. What a horrible place. The whole ordeal wasted an hour out of my time. You can usually expect anywhere between a 15-25 delay when ordering there, but this one beat...