Rally's — Restaurant in Richmond

While I sympathize with low staffing issues and the pressures of a rush, I feel like the experience I had here is evident that the establishment should have just not been open this night.

I pulled up to the drive through speaker, and watched the person ahead of me pull up to the window, pay, wait, and be served, before I was even greeted or acknowledged. It was as if they couldn't eve take a new order until the previous order was completed in full.

When finally asked for my order, I specifically said I wanted two PLAIN burgers with meat and bun only, a small fry, and a medium Mr. Pibb with no ice. It's not a complicated order.

After paying, I was handed a drink, and immediately noticed it had ice. I was disappointed, but it's not the end of the world. I took a quick sip to find it wasn't even soda, it was sweet tea. I told the lady at the window that she must have given me someone else's drink, and reminded her I had ordered a Mr Pibb with no ice. She looked ar the counter and said, "oh, HERE is a Mr Pibb with no ice!" and handed it to me, but I thought the cup was small. Just then, a man at the walk-up window said, "where's my small Mr Pibb with no ice?" so I watched her fill a new cup and hand it to him, and as I suspected, that was the size she handed me. So not only did she give me two drinks that belonged to other people, but I still did not have the medium drink I had asked and paid for. So I asked her again for MY drink, and she finally gave it to me. Then she handed me the food bag, and I knew better than to leave without checking it. Sure enough, the burgers were not plain as I had ordered them, they had cheese. Lactose intolerance cannot forgive this error, so again, I had to ask for them to correct the mistake. They gave me two new plain burgers, and I was finally on my way.

As annoying as it was to have my order botched so badly, I can't help but think there's no way the restaurant was making very good money, if I got almost two full orders for the price of my one (I just didn't get a second order of fries), because they were too stressed out to pay attention the first time through. My order was not the only one messed up, which means several people were unhappy, and those poor employees had more work than they could handle, on top of disgruntled patrons. I did not raise my voice or demand a refund, but many people DO make a fuss over the slightest mistake, and abuse employees to get discounted or free food, and putting the employees in such a stressful situation is unfair, and not worth the minimal profits being made while operating at...

Rally's, Checkers. You go to rally's ya come for the Burgers. Although the chicken isn't bad either. And I know people who like their hot dogs. The main items. their number 1 combo is the Big Buford. two large 100% beef hamburger patties, two slices of melted American cheese, crisp iceberg lettuce, a slice of tomato, red onion, dill pickles, ketchup, mustard and mayonnaise—all served on a toasted Kaiser bun. now comes in Single, Double, Or Triple. You come for the Triple. you better be hunger. that's a lot of hamburger right there. Bacon Road house this big double burger is made with two 100% beef, hand-seasoned hamburger patties, a slice of American cheese AND melted cheese sauce, seared bacon, crispy onion tanglers, smoky honey BBQ sauce and ranch dressing all served on a sesame seed bun. Now, they do have a more affordable menu. now, by affordable. I mean it's cheaper and you can afford. Thing like the Mushroom Swiss Burger. Or the Normal Rallyburger. Their fries are great. you can tell they are deep fried . their more oily than other fries. I will but that out there. The outer crust of the fry is different from other places. But I think Rally's fries are good. However, I will note that this is slight zing into their fries. I don't think it's salt. but i've never been able to track down that strange taste in the fries. it doesn't detract from the taste. it's just a mild oddity. Now if you want to upgrade the fries. you can get them Garlic Parm Fries. To Loaded fries. Sweet mercy.. the loaded fry are sinful. they taste so good you know they are bad for you. Now rally will let you customize a burger off the menu. That's right. they made me a mushroom and swiss burger on a rally burger. And here I'd like to unofficially name a secret menu item with the Triple Rally Burger, if topped with Mushroom and Swiss. And Call it The Mushroom Monster Melt. Sweet baby where have you been all my life? Overall i haven't had many issues with the staff. I will say they did hired one girl recently who didn't really seem to care about working their. the friendliness and what not wasn't there. But overall the staff is cool. minor issues with the order. I don't really knock points off. unless it's constant. So over all Rally's good job. Maltese UP UPPPP ANDD AAAWAAAYYY! ...

Well I've never been treated so bad at any place as I was on Friday march 27th 2020 ATRally's in Richmond Kentucky I had worked late and I rode a bicycle from southern hills to the rallys and when I got there I was told that they would not serve me because I was on a bike but they had served a person on a motorcycle and I asked what the difference was and I was told that they didn't know so I asked to speak to the manager who was very rude to me I was very upset and asked for the stores business license number and got a few choices words said to me and then I said I was going to file a complaint with corporate so the manager called the police on me and I told them what happened and they left so I didn't get to eat that night I have never felt like I was being judged for the way I looked and I've never been told that I can't buy food because I was a little dirty from work I was embarrassed by the way I was treated and the way other customers were looking at me it was very embarrassing experience and I don't think I will be back there again and Rally's is one of my favorite places to eat but I'm really upset with the way I was treated I just hope you don't have to experience what I did and Im going to really miss going there I really wanted to try the new Philly steak sub maybe the next time I'm...