Subway — Restaurant in Richmond

Updated review: 11/11/22 There is nothing more annoying then talking to a manager /female and telling them there was a problem with your order and they are condescending. Me: I just received my order and there was a bug crawling inside the sandwich. Manager /female: we don't have bugs maybe it was from whoever drop it off. Me: No it was a curbside pickup AND the bug was inside the sandwich paper/wrap. (The bug was not a roach but a bug none the less.) Manager/female:Well you will need to bring the sandwich back to get a new one.

She did offer to replace the sandwhich but the interaction left a bad taste in my mouth. The tone was as if I was trying to get an extra sandwhich. REALLY? Work on your customer service. Stop assuming ppl are trying to get over on you.

And I returned your sandwhich and your bug!

You'll never get another dime from me!

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Previous visit (2019) We arrived at 9:20 am. The store opens at 9. As we walked into the door the person behind the counter said (to a couple already waiting) "it's usually not this busy in the morning" She helps them and they are on their way. As we approach the counter I notice that NOTHING has been stocked. So she asked if we can wait for her to pull everything out. We decline and walk away... We were on a schedule and couldn't be late. This is why employees/owners should arrive EARLY and have food/product ready BEFORE the store opens. I am sure losing my entire family orders didn't make an impact on their daily sales but...

Having never patronizing this particular Subway location. Approximately a week ago, I placed an online order for a couple of subs, which unfortunately never arrived. Upon contacting the store and speaking with the manager, I was met with a rather unfavorable attitude. He mentioned he would need to consult with the owner to determine the appropriate course of action. When he returned my call, his demeanor was quite rude and hostile, attributing the issue to Doordash, suggesting they may not have had available drivers to pick up the prepared subs. Subsequently, I contacted Doordash, who informed me that the refund had been processed but sent to Subway since I had placed the order through them. Today, I contacted the manager again, and his stance and hostility towards me were quite disheartening, especially considering I was simply seeking a refund. He reiterated that they had not received anything from Doordash and, therefore, could not assist me. Considering he is aware that I did not receive my order, it seems reasonable to simply refund my money to satisfy a customer and then pursue reimbursement from Doordash. I certainly will not be choosing this location for any future online Subway orders or in store orders for that matter. Additionally, reaching someone at Subway's corporate office appears to be quite...

I wish I could give this disgusting place 0 stars; went in today to use the bathroom; I have an autoimmune disease and had a random flare up and needed to use it urgently. He said I could use it and then gave me the key; I saw the sign that says for paying customers only, but because I was on a run I didn’t have my card on me. I told him I didn’t have my card on me but asked if I could input it manually on the keypad. He said yes at first, but when I tried to do it, he suddenly said, “Actually, you can’t.” That led to a back-and-forth where he was being very disrespectful, even telling me I couldn’t read, and then telling me to leave something of value there and come back to buy something (he was looking at my $140 Osprey running vest and $400 Apple Watch with a smirk)… keep in mind all I did was use the bathroom and I informed her prior too that I didn’t have the physical card, only the card manually . He then became VERY racist and was spewing micro aggressions towards me. Even started asking me where I worked and tried to hinder me from leaving when I tried to de-escalate the situation saying “you can’t leave, you need to buy something”. I was close to calling the police. So don’t come here if you want terrible service. Disrespectful staff, and based on the other reviews,...