Flying Dolly's on the Rez — Restaurant in Ridgeland

Really disappointing experience. Their hours say they close at 8 pm, and we called ahead letting them know we had a car full of folks on our way, including a birthday boy excited for some ice cream, and that we'd arrive a few minutes before closing. The girl on the phone confirmed they would not be closing before 8 and that they'd see us soon. We pulled into the drive-thru at 7:58 pm, where a man (assuming the owner) shooed us away, saying they were closed, despite our pleas and attempted explanation. We would not have made the drive or rearranged our dinner if the employee on the phone had not reassured us that arriving a few minutes before closing was okay.

I can't say we won't be back because this is some of our favorite ice cream in the area (we've told all our friends how much we enjoy it and were bringing a couple of first-timers last night), but as a frequent and loyal customer, I'm frustrated by this interaction and hope management will reconsider its treatment of paying patrons. Seeing a recent Facebook post celebrating having customers in line 5 minutes before closing makes our experience all the more perplexing. At the very least, the owner and employees ought to get on the same page about what time they stop...

My family and I are frequent patrons of Flying Dolly’s. The prices are good, the servings are generous, and the quality of the treats are even better. The Malted Banana with ‘Nilla Wafers is my personal favorite whether it’s in ice cream or milkshake form, but the milkshake is the best. The staff is always kind and courteous and my dogs love going too for the pup cups! One of the biggest reasons I’m a fan of this establishment is their sincerity. I signed up for an ice cream competition for a promotion a while back possibly when the shop was Chillin’ on the Rez. I believe the competition started early or the time was changed because when I showed up at the time on the flyer I had, I was the only “competitor”. I told the staff I was there for the competition and I believe they stated they had started early due to the number of people or weather concerns. The prizes were gift cards to the store. It was either the owner or the manager that met me outside and insisted that I accept a gift card for being there. My family and I will be customers for many years to come! Additionally, I enjoy the free entertainment that is provided via the owners responses to negative...

Somehow we’ve missed this great little snow one and ice cream shop until today. And we got the best snowcones that were on par with the amazing ice texture we had in Hawaii. Add in the kindest most helpful and genuinely cheerful young lady who took our order and told us about their flavors, their rewards program, etc. Also, we love how they put the order on the cup via an unobtrusive printout sticker so everyone knows they got exactly what they ordered. We met another lovely woman who checked to make sure we were happy with one of our cones after we asked for a light amount of syrup. It’s always a pleasure to find local businesses that value every customer and who are dedicated to great quality food items. And we look forward to many more visits as well to...