Famous Dave's Bar-B-Que — Restaurant in Riverside Township

We ordered a whole pie, two alcoholic drinks Togo (mamas punch) two pints of chili with fixings on the side. & 18 muffins for a total of $89. Our drive back was 25 mins.

We get home to find the burnt muffins are at the bottom being smashed with the weight of the items above it and. And our chilli didn't have any of the toppings.

When I called up the manager, he said I could come back and he'd give me toppings and new muffins. (However, Now it's the height of traffic on a Friday), my options are to lose out on the money spent, or spend an hour driving back and forth correcting their mistake. 😞

I ask him if he'll replace the chili too, bc it will be cold when I finally get back home. The manager is arguing with me, that there is nothing wrong with the chilli, so he shouldn't have to replace it. (Not that I should have to explain to the manager that I Don't HAVE a microwave) but we just moved in and gas hasn't been turned on yet. So I literally had no way of warming this food back up. Plus, I shouldn't have to. Burnt food should never leave the kitchen. My order wasn't complicated. It shouldn't cost me another hour of my time. This is why we were ordering out.

I plead "I'll bring the chilli back if hell replace them for hot fresh ones that haven't been sitting in the cold", he said "fine if you bring them back I'll give you new ones".

When I get back to FDs the manager takes the bag from me with attitude, doesn't check the quality of the food or apologize for the food and yeats it into the trashcan. Few mins later he emerges with the new bag. Says he threw in some extra muffins for my inconvenience.

I didn't appreciate the attitude I was receiving for their lackluster performance. I didn't burn the muffins.

Imagine if this were the holiday catering. Are people supposed to be prepared to reheat everything? Or just some things?

Famous Dave's used to invest in higher quality packaging that would snap in place, it was firm clear plastic, would keep your food warm and was easier to stack on top of one another without smashing food. Although now they've completely cheapened out on their carry out containers for cardboard that doesn't create a seal with a sheet of aluminum foil. They used to have buckets of take out supplies that you'd find easily right by the door. Whatever you needed to make your meal the perfect dish. Sauces, mayo, mustard, utensils and napkins. Now it's kept behind the counter and you have to ask for everything.

#Hallow brands...

My recent experience at Famous Dave’s was quite disappointing. I placed a pickup order with a scheduled time of 3:15 pm, only to arrive and discover that the restaurant was running a staggering 2 1/2 hours behind schedule. What added to the frustration was the complete lack of communication prior to my arrival, especially after driving 40 minutes to reach the location.

While I understand that delays can occur, particularly on holidays, what truly disappointed me was the absence of any apologies or communication from management. It shouldn’t solely fall on frontline employees to handle such situations; there needs to be a proactive approach from higher management.

Moreover, the atmosphere was chaotic and overwhelming, with a noticeable lack of additional leadership or decisive action from management. While I sympathize with the challenging situation, I expected a more organized and responsive approach.

One suggestion I have is for the restaurant to consider reaching out to corporate to temporarily halt online orders during peak times or when significant delays are anticipated. Alternatively, updating the online ordering system to clearly indicate the expected delay at the time of ordering would greatly benefit customers in making informed decisions.

Additionally, a stronger management presence during such challenging times is crucial. It was evident that only one manager was handling everything, from processing refunds to assisting with orders, which led to overwhelm and inefficiency. There should be delegation of tasks or additional personnel authorized to process refunds to avoid bottlenecks. In my opinion the manager at the front door talking to customers versus helping with all the other task would have deviate tension .Leaving the frontline employees to handle customer escalations is leaving room for disaster in customer service. Granted everyone looked so overwhelmed and I'm sorry for the experience they had to go through.

While I acknowledge that the manager was doing their best under trying circumstances, I believe a gesture of goodwill, such as a coupon for a return visit or a refund, would have gone a long way in mitigating the inconvenience caused to customers.

Overall , my disappointment stemmed from the delays, lack of communication, and chaotic atmosphere during my visit. However, other times i visited went great . I will just never order food...

My family and I went on a Sunday for my brother 64th birthday which was a big deal because he really wanted some BBQ . I suggested this place . the food was good and served hot my rib tips was kinda fatty but I will give them a pass on that we ordered the family platter and the catfish fingers all very good. My problem comes in with the service first we had to wait 1 hour and after the hour we had to go up to counter to ask what was the hold up since there was no one else waiting but us which we had 5 in our group . We continue to wait and finally was sitted by the most rudest individual I have ever come across he was not nice or apologetic at all. Offer us some waters or drinks and walked away brought them back and said nothing about additional wait time due to our waiter/waitress was not available. After complaining the manger came over to apologize and to explain. Which should have been done in the beginning or even before I had to complain . There was a very nice young man serving other tables and over heard the issue and took it upon himself to ask he can take our order and said he had no problem and if they would have ask he would have been more the happy to help out . He finish his other table and came back took our order got it right and made sure the order was hot and he continue to check on us he even ask the manager to offer us a disconnect on our meal for the inconvenience. I was not looking for any discount but happy he offered . He is truly a gem and an excellent server . I didn’t get his name but KUDO to the guy working the back area near the bathroom about 4 pm...